Logistics Officer

The Logistics Officer is responsible for coordinating the timely, accurate, safe and cost-effective movement of products and related materials into, between and out of d.light Zambia's warehouses and stocking locations. The role owns day-to-day shipment tracking, dispatch coordination, transport documentation, proof-of-delivery closure, logistics reporting and follow-up with internal teams and third-party service providers. The incumbent ensures that every movement is authorized, traceable, properly documented and escalated promptly when delays, losses, damages or discrepancies occur. Roles and

Responsibilities Inbound Logistics & Receiving: Coordinate suppliers, transporters and internal teams to ensure timely deliveries, accurate documentation, efficient offloading and prompt reporting of shortages, damages or other shipment discrepancies. Dispatch & Distribution: Coordinate stock transfers and deliveries from picking through dispatch and proof of delivery, ensuring accurate documentation, shipment tracking and efficient route and load planning. Transporter & Vendor Coordination: Manage transporter and courier information, quotations, service performance, documentation, invoices and resolution of delivery issues or claims. Inventory Movement Controls: Ensure physical stock movements align with approved system transactions and documentation, maintaining accurate movement records and product traceability. Safety & Compliance: Ensure loading, transportation and handling activities comply with company safety, security, licensing and product-handling requirements. Reporting & Continuous Improvement: Track shipments, delivery performance, logistics costs, PODs and exceptions; prepare regular reports and identify opportunities to improve service levels, controls and cost efficiency. Key Performance Indicators On-time, in-full delivery Dispatch turnaround Proof-of-delivery closure Logistics cost control Movement accuracy Loss and damage control Reverse-logistics turnaround Compliance and reporting

Requirements Diploma or bachelor's degree in Logistics, Supply Chain Management, Transport Management, Business Administration or a related field. At least 3-5 years of relevant experience in logistics, distribution, transport coordination, warehouse operations or supply chain execution. Experience in a multi-location, last-mile distribution, consumer durables, solar, FMCG, telecommunications or similar environment is an advantage. Working knowledge of inbound logistics, dispatch planning, route coordination, proof-of-delivery management, reverse logistics and transporter administration. Understanding of stock-movement controls, serialised inventory and the separation of physical custody, transaction processing and approval responsibilities. Strong Microsoft Excel and reporting skills; experience with ERP, warehouse, inventory or CRM systems is an advantage. Sound commercial judgment, cost consciousness and the ability to verify quotations, rates, invoices and supporting documents. Strong organisational, prioritisation, problem-solving and follow-through skills, with high attention to detail. Clear written and verbal communication, tactful stakeholder management and the confidence to escalate risks promptly. High integrity, ownership and reliability, with the ability to remain calm and accurate under operational pressure. Willingness to work in warehouse and field environments, travel when required and support occasional extended-hour receiving or dispatch activities. A valid driver's licence is an added advantage. Core Competencies Owns tasks end to end and closes the loop. Plans ahead and communicates early. Maintains accurate records and respects controls. Acts with urgency without compromising safety or accuracy. Uses data to identify bottlenecks and improve performance. Builds constructive working relationships across functions and with service providers. Demonstrates customer focus, cost discipline and a continuous-improvement mindset.

Benefits Competitive Remuneration Package