{"id":4011158,"url":"https://alion.io/job/d-ploy-it-lab-support-specialist","title":"IT Lab Support Specialist","company":{"id":4170,"name":"D-Ploy","domain":"d-ploy.ch","url":"https://alion.io/company/d-ploy-ch","size_band":"501-1000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":91,"open_postings":56,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Waters Empower","optional":false},{"name":"Windows","optional":false},{"name":"LIMS","optional":true}],"status":"live","first_seen_at":"2026-11-10T10:15:35Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T10:15:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"D-ploy is an IT and Engineering Solutions company operating across Europe and the United States. We deliver innovative and reliable IT services to clients across various industries, helping businesses maintain efficient, secure, and high-performing technology environments.\nWe are looking for a skilled and motivated Lab IT Support Specialist to join our team in Cambridge, Massachusetts. In this role, you will provide hands-on technical support for laboratory IT systems, scientific instruments, and associated infrastructure within a dynamic life sciences environment.\nYou will work closely with scientists, laboratory operations, IT teams, and external vendors to ensure the reliability, security, and smooth operation of laboratory technology.\nTasks and Responsibilities\nProvide hands-on IT support and troubleshooting for laboratory instruments, connected workstations, and associated computer systems.\nInstall, configure, maintain, and upgrade Windows-based workstations and laboratory IT equipment.\nTroubleshoot network connectivity, software, hardware, and communication issues between laboratory instruments, servers, and IT infrastructure.\nSupport specialized laboratory applications, including Waters Empower, Incucyte, and related scientific software.\nManage laboratory data archiving, backups, access permissions, and system maintenance activities.\nProvide technical assistance during laboratory equipment installations, relocations, upgrades, and replacements.\nConfigure, maintain, and troubleshoot tablets and peripheral devices used in laboratory workflows.\nCollaborate with scientists, laboratory personnel, corporate IT teams, and external vendors to resolve technical issues.\nMaintain accurate documentation of system configurations, troubleshooting procedures, and IT support activities.\nEnsure laboratory IT systems comply with applicable security, data integrity, and operational requirements.\nProvide general onsite IT and end-user support when required.\nRequirements\nMinimum 2 years of experience working in or providing IT support to a laboratory environment.\nExperience supporting Windows-based workstations and servers, preferably within pharmaceutical, biotechnology, or scientific research environments.\nStrong hardware, software, and network troubleshooting skills.\nExperience supporting computers and IT systems connected to laboratory instruments.\nKnowledge of network connectivity, access management, and IT infrastructure.\nExperience installing, configuring, maintaining, and upgrading computer systems.\nAbility to troubleshoot technical issues independently and provide hands-on onsite support.\nExperience working with laboratory personnel, IT teams, and external vendors.\nStrong communication, problem-solving, and organizational skills.\nAbility to maintain technical documentation and follow established IT support procedures.\nFluent in English.\nValid criminal record extract, not older than three months, required.\nNice to have\nExperience supporting laboratory applications such as Waters Empower, Incucyte, LIMS, or ELN.\nFamiliarity with GxP-regulated laboratory environments.\nExperience with scientific data management, archiving, backups, and data integrity requirements.\nKnowledge of validated laboratory systems and change control processes.\nExperience supporting specialized laboratory peripherals, including Zebra or Brady label printers.\nPrevious experience in the pharmaceutical, biotechnology, or life sciences industry.\nBenefits\nBroad range of tasks and responsibilities \nFriendly and international working environment \nProfessional development opportunities \nReferral program (“Fishing for Friends”) \nCompany-sponsored events \nIs IT in your DNA?","description_format":"text","description_chars":3696,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Laboratory Equipment","Managed IT Services 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