{"id":1678770,"url":"https://alion.io/job/d-r-johnston-it-technical-support","title":"IT Technical Support","company":{"id":2135774,"name":"D.R. Johnston","domain":"drjohnston.com.au","url":"https://alion.io/company/drjohnston","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-02T09:19:26Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T22:09:39Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Join JBS Australia and be the first point of contact for technology support across one of Australia's largest and most successful food and agribusiness companies.\nAt JBS Australia, technology plays a critical role in keeping our operations running smoothly across corporate offices, processing facilities, feedlots and subsidiary businesses throughout Australia and New Zealand. We're looking for a customer-focused IT Help Desk Analyst to join our team and provide exceptional technical support to end users across the business.\nThis is an excellent opportunity for someone who enjoys solving problems, helping people, and building their IT career within a large and diverse organisation.\nAbout the Role\nAs an IT Help Desk Analyst, you will be responsible for providing first-level technical support, troubleshooting hardware and software issues, managing service requests, and ensuring users receive timely and effective assistance.\nWorking within our IT Service Desk team, you'll be the first point of contact for employees seeking support and will play a key role in maintaining high service standards and meeting agreed service levels.\nKey Responsibilities\nAct as the first point of contact for IT support across the business\nLog, troubleshoot, resolve and escalate support incidents and service requests\nMonitor support tickets and ensure service level agreements (SLAs) are achieved\nResolve issues at first point of contact wherever possible\nCommunicate system outages, disruptions and service impacts to stakeholders\nEscalate complex technical issues to specialist IT teams as required\nTroubleshoot a variety of in-house and third-party applications and systems\nParticipate in after-hours support for critical incidents on a rostered basis\nContribute to continuous improvement initiatives within the IT team\nMaintain compliance with company policies, procedures and safety requirements\nAbout You\nYou are someone who genuinely enjoys helping people and takes pride in delivering excellent customer service. You remain calm under pressure, are naturally curious when solving technical issues, and are committed to finding the right solution.\nYou will bring:\nPrevious experience in an IT Help Desk, Service Desk or Technical Support role\nStrong customer service and communication skills\nExcellent telephone and interpersonal skills\nTechnical IT qualifications, certifications or relevant study\nSolid troubleshooting and problem-solving capabilities\nUnderstanding of common software, hardware and user support issues\nStrong attention to detail and follow-through\nAbility to work independently and collaboratively within a team\nA proactive and determined approach to resolving issues\nAvailability to participate in after-hours support and occasional travel\nWhy Join JBS Australia?\nWork for Australia's largest meat and food processing company\nExposure to a broad range of technologies and business operations\nOpportunities for career progression and professional development\nSupportive and collaborative team environment\nEmployee health and wellbeing initiatives\nAccess to corporate discounts and employee benefits\nBe part of a global organisation with strong Australian roots\nApply Now\nIf you're passionate about technology, enjoy helping people and are looking to grow your career within a large and dynamic business, we'd love to hear from you.\nApply today and become part of the JBS Australia team.","description_format":"text","description_chars":3405,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Meat & Poultry","Paper & Pulp Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-02T09:19:26Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/d-r-johnston-it-technical-support","json_url":"https://alion.io/job/d-r-johnston-it-technical-support.json","meta":{"generated_at":"2026-10-06T23:23:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4758,"day_limit":5000,"remaining_today":242,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2135774},"rest":"https://alion.io/mcp/rest/get_company?id=2135774"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fd-r-johnston-it-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fd-r-johnston-it-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fd-r-johnston-it-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/d-r-johnston-it-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fd-r-johnston-it-technical-support"}]}