{"id":1840483,"url":"https://alion.io/job/d-s-durga-commercial-operations-coordinator-d-s-durga","title":"Commercial Operations Coordinator - D.S. & Durga","company":{"id":1792842,"name":"D.S. & DURGA","domain":"dsanddurga.com","url":"https://alion.io/company/dsanddurga","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brooklyn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-04T16:09:53Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-25T01:51:25Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Company\n“A perfume is a world you can return to over and over again-a keyhole into far off places-material and imaginary.”\nD.S. & Durga is a Brooklyn fragrance house on a quest to create thrilling perfumes inspired by music, myth, and the mundane. Founded in 2009 by David (D.S.) and Kavi (Durga) Moltz, the brand is known for its uniquely distinguished perfumes, candles, and aromatic products. All fragrances and design worlds are original compositions, rooted in specificity, surrealism, and clarity.\nWith distribution across 600 doors globally and five freestanding stores in NYC and LA, the brand is entering a new phase of growth following Manzanita Capital’s majority investment in 2024.\nRole Overview\nThe Commercial Operations Coordinator serves as the operational hub supporting D.S. & Durga’s Commercial organization across North America Wholesale, International and Retail.\nThe role is responsible for ensuring that orders, launches, customer information, commercial tools, reporting and day-to-day operational workflows are executed accurately and efficiently across channels.\nAs D.S. & Durga continues implementing its new ERP system and increasing automation with sales tools like NuOrder, the role will increasingly move beyond manual order entry toward commercial enablement, exception management, reporting and continuous process improvement.\nThis is an ideal opportunity for a highly organized, proactive and analytically minded early-career professional who enjoys solving problems, working across functions and helping commercial teams operate more effectively.\nKey Responsibilities\nTo perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned:\n1. Commercial Operations\nSupport end-to-end order management across Wholesale, International and Retail channels.\nProcess manual sales orders and manage order exceptions that require intervention.\nReview incoming orders for pricing, availability, allocation and SKU discrepancies and coordinate resolution with Commercial and Operations teams.\nMaintain accurate customer, pricing, product and account information across relevant systems.\nSupport new account setup and onboarding in partnership with Commercial, Finance and Operations.\nMaintain visibility across open orders, backorders, allocations and shipment status.\nPartner with Logistics and warehouse teams to ensure accurate and timely order fulfillment.\nSupport resolution of chargebacks, invoice discrepancies and other account-related operational issues.\n2. Commercial EnablementSupport launch readiness across North America Wholesale, International and Retail.\nCoordinate samples, testers, GWPs, POSM, sales materials and other commercial tools required for launches and retailer/distributor activations.\nMaintain current linesheets, assortments, price lists and product information.\nCoordinate distribution of commercial toolkits and materials to internal teams, retailers and distributors.\nSupport buyer meetings, market appointments, retail events and other commercial initiatives as required.\nPartner with GTM, Marketing and Creative teams to ensure Commercial teams receive required launch materials on time.\n3. Reporting & InsightsMaintain regular reporting across open orders, backorders, fill rate, inventory availability and account performance.\nSupport development and maintenance of Commercial dashboards using Business Central, Jet Reporting, Power BI and other reporting tools.\nProduce recurring sell-in reports by customer, item, region and channel.\nIdentify operational trends, recurring issues and opportunities for improvement.\nSupport Commercial leaders with ad hoc analysis and reporting required for business reviews and planning.\n4. Customer & Sales Team SupportServe as a key operational point of contact for Commercial teams across North America Wholesale, International and Retail.\nRespond to retailer and distributor questions regarding order status, product availability, shipments, invoices and product information.\nEnsure customers are proactively informed of delays, allocation constraints or other issues affecting fulfillment.\nPartner closely with the Commercial Director, North America Wholesale; International Sales Director; and Director of Retail Stores to support the operational needs of their respective channels.\nMaintain strong cross-functional relationships with Operations, Logistics, Finance, Marketing and Creative teams.\n5. Process Improvement & SystemsBecome a highly capable user of Microsoft Dynamics 365 Business Central and related Commercial systems.\nSupport the expansion of EDI usage at the company by partnering with retailers and distributors to scope and prioritize new connections\nSupport the continued evolution of automated order flows through NuOrderand future system integrations.\nIdentify opportunities to eliminate manual work, improve data accuracy and streamline Commercial workflows.\nHelp document processes, SOPs and operating standards as systems and responsibilities evolve.\nParticipate in ERP testing, system improvements and future Commercial technology projects.\nAct as a champion for disciplined system usage and data integrity across the Commercial organization.\nCompetencies: To perform the job successfully, an individual should demonstrate the following.\nCommunication: Listens actively and asks the right questions to understand needs from sales, retail, and account partners. Writes and speaks clearly and concisely, including order updates, account correspondence, and internal recaps. Keeps sales reps, store teams, and internal stakeholders informed of order status, delays, and changes. Chooses the right channel and level of detail for each audience.\nAttention to Detail: Enters and reviews orders, pricing, account terms, and shipment information accurately. Catches discrepancies in purchase orders, invoices, and inventory before they become issues. Maintains clean, reliable records in order management, CRM, and reporting tools.\nAnalytical Skills: Gathers, organizes, and interprets sales, order, and inventory data. Combines data with experience and business context to draw sound conclusions. Prepares clear reports and trackers that support decision-making. Spots trends, gaps, or inefficiencies and helps design better workflows and procedures.\nProblem Solving: Identifies order, shipping, and account issues early and resolves them promptly. Investigates root causes rather than only fixing symptoms. Develops practical alternatives when plans change. Works well with others to solve problems, and stays calm, objective, and solution-focused under pressure or with challenging accounts.\nPlanning and Organization: Manages multiple accounts, deadlines, and requests at once. Prioritizes work based on business impact, including seasonal launches, store needs, and key wholesale timelines. Sets clear goals for own work and uses time efficiently. Anticipates resource needs and adapts smoothly to shifting priorities. Works in an organized, systematic way.\nTeamwork and Collaboration: Works effectively with Sales, Retail, Customer Service, Finance, and Supply Chain/Logistics to keep commercial operations running smoothly. Serves as a reliable point of contact for wholesale reps and store teams. Balances individual responsibilities with team needs and puts shared success first. Is open to others' perspectives, gives and welcomes feedback, and contributes to a positive team culture.\nUse of Technology: Is proficient in order management, ERP, CRM, and Microsoft Office/Google Workspace tools, with strong Excel or Sheets skills. Adapts quickly to new systems and keeps technical skills current. Troubleshoots common system issues and escalates when needed. Uses technology to streamline processes and improve productivity.\nOrganizational Commitment: Follows company policies and procedures. Completes administrative tasks accurately and on time. Supports the organization's goals and values. Contributes to an inclusive, respectful workplace.\nJob Knowledge: Demonstrates competence in required job skills and knowledge. Learns and applies new skills and processes quickly. Stays informed about relevant developments in wholesale and retail operations. Works independently with minimal supervision. Understands how the role connects to other teams across the commercial organization and uses resources effectively.\nQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEducation/Experience:\n0-3 years of experience in commercial operations, sales operations, wholesale, retail operations, customer service, supply chain or a related field.\nRecent graduates with strong relevant internship experience are encouraged to apply.\nHighly organized with exceptional attention to detail.\nStrong written and verbal communication skills.\nComfortable managing multiple priorities and stakeholders in a fast-paced environment.\nStrong analytical and problem-solving skills.\nInterest in using technology and automation to improve processes and reduce manual work.\nExperience within beauty, fragrance, fashion, consumer goods or retail is preferred but not required.\nEntrepreneurial mindset and willingness to operate hands-on within a growing organization.\nLanguage Ability:\nRead, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.\nMathematical Ability:\nAdd, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.\nReasoning Ability:\nSolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.\nComputer Skills:\nMS Office\nProficiency in Excel required (pivot tables and VLOOKUP/XLOOKUP experience preferred).\nExperience with an ERP system is a plus (Business Central, NetSuite, etc.)\nBenefits:\nThe hourly range for this role is $$28-$31dependent upon experience\nLocation: Brooklyn, NY (Hybrid- 3 days per week in office)\nFull Time employees are eligible for medical, dental and vision insurance, employer paid life insurance, 401k plan, pre tax commuter benefits, quarterly gratis, employee discount, long-term & short- term disability leave and much more.\nSupervisory Responsibilities: This job has no supervisory responsibilities.\nWork Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nThe noise level in the work environment is usually moderate.\nThe work environment is dog friendly.\nPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision.\nThe above job description is not intended to be an all-inclusive list of duties and standards of the position. 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