{"id":4115220,"url":"https://alion.io/job/d2-consulting-citrix-vdi-sme","title":"Citrix VDI SME","company":{"id":673019,"name":"D2 Consulting","domain":"d2consulting.com","url":"https://alion.io/company/d2consulting","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":21,"ghost_share":0,"stale_share":0.476,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-11-11T05:49:22Z"}},"role":"DevOps","role_family":"DevOps","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alexandria, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITSM","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"VMWare","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-11T19:16:57Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T00:04:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**\nD2 is seeking a Citrix VDI Subject Matter Expert (SME) to support a large enterprise IT contract for the DOD. The administrator will provide operations support to customers across multiple geographic locations and networks. They will provide operations and maintenance support to existing virtual desktop environments and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers.\nThis is a 100% on-site position.\nPrimary Responsibilities\nIndividuals in this role will be required to perform remote administration of servers located in offsite data centers.\nProvide Tier 2 and Tier 3 administrator support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront in addition to Microsoft M365 Azure Virtual Desktop (AVD).\nMonitor infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, service account password expirations, certificate renewals, and other daily health checks as required.\nWork closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.\nCollaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.\nImplement version and architectural changes to existing, approved, systems to maintain operability and security of the environment\nImplement major system upgrades as designed and approved\nCoordinate with other Tier 2 and Tier 3 teams for testing and deployment of new solutions to minimize impact on customers and other services\nPerform periodic backup and restoration of servers\nMonitor desktop capacity to size the environment based on typical usage trends\nMonitor License and Certificate status on the systems and coordinate the renewal and installation as needed.\nCoordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.\nEstablish comprehensive availability and capacity management solutions using lessons learned\nDevelop solutions to complex technical issues and implement them in production systems.\nProvide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.\nPeriodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services.\nUpdate operations and monitoring documentation for 24/7/365 IT Operations Center (ITOC) personnel.\nRespond to after-hours outages when deemed mission critical by ITOC government representative.\nConduct routine maintenance following customers prescribed maintenance windows which may include evening and/or weekend maintenance to minimize impact on customers and their mission.\nProvide mentorship and training for junior team members.\nBasic Qualifications\nExperience with interacting with customers to handle service inquiries and problems.\nExtensive experience working as a Tier 2 and Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as ServiceNow.\nKnowledge of IC IT standards and best practices.\nExtensive knowledge of Citrix technologies toinclude, XenDesktop, XenApp, NetScaler, and StoreFront.\nExperience managing Microsoft M365 Azure Virtual Desktops (AVD).\nExtensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.\nExperience with VMware virtualization technology to manage virtual servers.\nExperience with Microsoft RDS host servers.\nExperience with rapid testing, validation, and deployment of new baseline OS images\nExtensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting customer experience\nExperience with Scripting/Automation using Microsoft PowerShell or other scripting languages.\nExperience troubleshooting issues in a growing environment.\nGood time management skills with ability to prioritize work efforts based on severity/impact to customers.\nStrong oral and written communications skills.\nTrack record of working effectively within a team and support to peers toward improved processes and results.\nExperience with IT Service Management (ITSM) ticketing platforms such as ServiceNow.\nExperience mentoring others and/or supervising others.\nEducation\nCandidate must have a Bachelor's degree with 12 years of relevant experience, Master’s degree with 10 years, Associate's with 14 years, or High School Diploma with 16 years.\nRequired Certifications\nCandidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) - IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher).\nSecurity Clearance\nDue to the nature of the government contracts we support, US Citizenship is required.\nTS/SCI with CI Poly is required for position or a TS/SCI and willingness to obtain a Poly.\nIn Scope Counterintelligence Polygraph within the past 5 years is preferred.\nPreferred Qualifications\nCitrix Certified Administrator (CCA)\nMicrosoft Certified: Azure Virtual Desktop Specialty, Microsoft 365 Administrator, or equivalent.\nITIL Foundations Certification\nAdditional Information\nAll your information will be kept confidential according to EEO guidelines.\nCompensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $160-$200k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.\nHighlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!\nD2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.","description_format":"text","description_chars":6989,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-11-12T00:04:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":61,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T01:46:58Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/d2-consulting-citrix-vdi-sme","json_url":"https://alion.io/job/d2-consulting-citrix-vdi-sme.json","meta":{"generated_at":"2026-11-12T01:46:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4088,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673019},"rest":"https://alion.io/mcp/rest/get_company?id=673019"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fd2-consulting-citrix-vdi-sme"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fd2-consulting-citrix-vdi-sme"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fd2-consulting-citrix-vdi-sme"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/d2-consulting-citrix-vdi-sme\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fd2-consulting-citrix-vdi-sme"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4115220}},{"tool":"search_jobs","arguments":{"company":"d2consulting.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4115220},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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