{"id":3545565,"url":"https://alion.io/job/d2-consulting-junior-helpdesk-specialist-2","title":"Junior Helpdesk Specialist","company":{"id":673019,"name":"D2 Consulting","domain":"d2consulting.com","url":"https://alion.io/company/d2consulting","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":21,"ghost_share":0,"stale_share":0.476,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-15T16:10:44Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T10:42:01Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**\nShift: Wednesday - Saturday, 8am CST - 6pm CST \nThe Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO. \n\nDuties and Responsibilities:\nAssist in providing technical assistance and support related to computer systems, hardware, or software.\nAssist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.\nRespond to email or chat messages for customers seeking help.\nWalk customers through problem-solving process.\nRun diagnostic programs to resolve problems.\nFollow up with customers to ensure issue(s) were resolved.\nGain feedback from customers about system usage.\nRun reports to determine malfunctions that continue to occur.\nCreate a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk.\nUtilize Attempt First Call Resolution (FCR) for all requests received.\nProvide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.\nOther duties as assigned\nMinimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)\nWe are seeking candidates who meet at least one of the following qualifications:Bachelor's Degree in a technical IT field\n1 year of experience working in Information Technology\nIT Certification (No prior experience required)\n\nRelevant experience with the following:Operational experience with ServiceNow\nExperience within the Intelligence Community\n\nExhibit excellent customer service, organizational, and time management skills\nAbility to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire\nTS/SCI clearance required\nKnowledge, Skills and Abilities:\nAbility to obtain CI Poly Clearance\nAbility to work Shift hours. (Sun - Wed 5am CST - 3pm CST. Training will be 8am CST - 4pm CST)\nAbility to work independently and yet be effective within a team setting\nMust be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment\nDemonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals\nFriendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.\nExcellent skills in Microsoft Word, Excel, and other Office applications\nProficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.\nAbility to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.\nGood problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it\nAdditional Information\nAll your information will be kept confidential according to EEO guidelines.\nCompensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $50-55k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.\nHighlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!\nD2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.","description_format":"text","description_chars":4142,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Home office","Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-30T20:39:50Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.861,"p_room":0.6,"age_days":50,"expected_fill_days":61,"reasons":["conf:0","velocity","win:late","crowd:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/d2-consulting-junior-helpdesk-specialist-2","json_url":"https://alion.io/job/d2-consulting-junior-helpdesk-specialist-2.json","meta":{"generated_at":"2026-11-05T12:55:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16672,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673019},"rest":"https://alion.io/mcp/rest/get_company?id=673019"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fd2-consulting-junior-helpdesk-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fd2-consulting-junior-helpdesk-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fd2-consulting-junior-helpdesk-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/d2-consulting-junior-helpdesk-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fd2-consulting-junior-helpdesk-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3545565}},{"tool":"search_jobs","arguments":{"company":"d2consulting.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3545565},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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