{"id":630840,"url":"https://alion.io/job/d2b-it-support-engineer-south-africa-remote","title":"IT Support Engineer (South Africa) - Remote","company":{"id":709562,"name":"Pear Tree","domain":"pear-tree.com","url":"https://alion.io/company/pear-tree","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":70,"open_postings":306,"ghost_share":0.5,"stale_share":0,"repost_share":0.003,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":{"min":14000,"max":24500,"currency":"ZAR","period":"month","gross":null,"usd_annual":18000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-07-15T00:00:00Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-11-11T15:54:53Z","board_verified":true,"closed_at":null,"days_open":119,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":119},"description":"Note: This is for active pooling purposes only. Submitting your application does not guarantee employment. Your details will be kept on file and considered for future opportunities as they become available.\nWe are seeking a proactive and customer-focused IT Support Engineer to join our team. This role is ideal for someone with experience providing first-line technical support in a fast-paced IT environment and a passion for delivering excellent customer service. You will serve as the first point of contact for IT support requests, resolving day-to-day technical issues, managing support tickets, and ensuring users receive timely assistance. Working closely with the 2nd Line Support team, you will troubleshoot hardware, software, Microsoft 365, Windows, and Active Directory issues, escalating more complex cases when required. Experience supporting UK-based companies or working with UK clients will be highly valued as you help maintain reliable IT operations and a seamless end-user experience.\nPosition: IT Support Engineer\nSalary: R14,000 - R24,500 (depending on experience and technical skills)\nWorking Hours & Conditions: UK business hours; full-time (remote)\nHolidays: TBD\nResponsibilities:\nResolve escalated technical support tickets and provide advanced troubleshooting for hardware, software, and network-related issues.\nAdminister and support Microsoft 365 and Azure Active Directory (Entra ID), including user account and permissions management.\nSupport and maintain Windows Server environments and assist with general system administration tasks.\nInvestigate system performance issues and identify root causes to ensure optimal system reliability.\nTroubleshoot VPN connectivity, DNS, DHCP, TCP/IP, and other networking issues.\nSupport backup and disaster recovery processes to maintain business continuity.\nMaintain accurate technical documentation, including procedures, configurations, and issue resolutions.\nLiaise with third-party software vendors to resolve complex technical issues and ensure timely resolution.\nRequirements\nQualifications:\n2 to 4+ years of experience in IT Support, including previous experience in a 2nd Line Support role.\nStrong experience administering Microsoft 365 and Windows Server environments.\nSolid understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN troubleshooting.\nExcellent analytical, troubleshooting, and problem-solving skills.\nStrong written and verbal communication skills.\nSelf-motivated with the ability to work independently in a remote team environment.\nAble to remain calm under pressure while managing multiple priorities and resolving complex technical issues.\nDesirable\nExperience with database troubleshooting.\nCybersecurity awareness and best practices.\nExperience supporting SaaS platforms or insurance software applications.\nBenefits\nBenefits\n Competitive salary based on experience and skill set \n 100% remote role - work from home anywhere in SA \n Paid local holidays aligned with the UK business calendar \n Opportunities for training and professional growth \n Work directly with a supportive UK team - no agency middleman \n Long-term engagement with a stable and growing business","description_format":"text","description_chars":3186,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity"],"lifecycle":[{"event":"open","at":"2026-09-10T19:16:35Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.139,"p_room":0.28,"age_days":119,"expected_fill_days":26,"reasons":["conf:3","agency","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":18000,"is_top_pay":false},"html_url":"https://alion.io/job/d2b-it-support-engineer-south-africa-remote","json_url":"https://alion.io/job/d2b-it-support-engineer-south-africa-remote.json","meta":{"generated_at":"2026-11-11T17:28:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33377,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":709562},"rest":"https://alion.io/mcp/rest/get_company?id=709562"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fd2b-it-support-engineer-south-africa-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fd2b-it-support-engineer-south-africa-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fd2b-it-support-engineer-south-africa-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/d2b-it-support-engineer-south-africa-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fd2b-it-support-engineer-south-africa-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":630840}},{"tool":"search_jobs","arguments":{"company":"pear-tree.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":630840},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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