{"id":315615,"url":"https://alion.io/job/d2bgroups-field-service-manager-equipment","title":"Field Service Manager (Equipment)","company":{"id":6351,"name":"D2Bgroups","domain":"d2bgroups.com","url":"https://alion.io/company/d2bgroups","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":105,"ghost_share":0.038,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":276,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Garner, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-01T07:59:05Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":28},"description":"We are seeking a dedicated Field Service Manager to join our cllient's growing team. In this role, you will oversee the daily operations of our service department, ensuring efficient service delivery and excellent customer satisfaction. You will lead and coordinate a team of service professionals, manage workflows, and ensure compliance with company policies and industry standards.\nYour responsibilities will include scheduling service activities, monitoring service quality, managing customer relationships, and driving process improvements to enhance operational efficiency. You will also play a key role in training and developing your team to maintain high performance and service excellence.\nThe ideal candidate will demonstrate strong leadership, excellent organizational skills, and a customer-centric approach. Experience in service management is essential to succeed in this position.\nRequirements\nBachelor's degree in Business Administration, Management, or a related field preferred\nMinimum of 5 years experience in service management or related roles preferred\nProven leadership skills with the ability to manage and motivate teams\nStrong communication and interpersonal skills\nExperience in process optimization and performance management\nAbility to handle customer relations and resolve issues effectively\nProficiency with service management software and tools\nStrong problem-solving and decision-making abilities\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nCompany vehicle\nCompensation: $80-110k base salary + incentives","description_format":"text","description_chars":1665,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Skill Assessment","Human Resources","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-05T16:07:11Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":28,"expected_fill_days":276,"reasons":["conf:8","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/d2bgroups-field-service-manager-equipment","json_url":"https://alion.io/job/d2bgroups-field-service-manager-equipment.json","meta":{"generated_at":"2026-10-01T12:29:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3907,"day_limit":5000,"remaining_today":1093,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}