{"id":579698,"url":"https://alion.io/job/d2bgroups-service-business-manager","title":"Service Business Manager","company":{"id":6351,"name":"D2B Groups","domain":"d2bgroups.com","url":"https://alion.io/company/d2bgroups","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":117,"ghost_share":0.034,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":276,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hartford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-30T15:56:28Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":50},"description":"An established organization in the equipment sales, service, and support sector is hiring a Service Business Manager to serve as the administrative, financial, and safety backbone of a single operating location. The role reports directly to the General Manager and exists to give that person a clean, current, and trustworthy read on the business at all times.\nThis is an individual contributor position. There are no direct reports. Influence here comes from being the person who owns the numbers, runs the recurring meetings, and closes the loop with corporate finance - not from managing a team. It suits someone who would rather do the work than delegate it, and who takes ownership of an outcome without needing authority over the people involved.\nWhat You Will Own\nFinancial Operations & Revenue Cycle\nOwn the invoicing process end to end - accuracy, timeliness, and follow-through until each invoice is issued and acknowledged.\nAct as the location's primary point of contact with corporate finance, chasing open items to resolution rather than waiting on them.\nCoordinate and run weekly accounts receivable and accounts payable review meetings - set the agenda, prepare the aging detail, drive decisions, and track the follow-ups to closure.\nWork across departments to clear billing disputes, documentation gaps, and exceptions that stall the cash cycle.\nExpense Management & Reporting\nAdminister expense reporting - review, coding, policy compliance, and on-time submission.\nTrack spend against budget and flag variances early, with the context to explain what drove them.\nMaintain supporting documentation and records that hold up under internal audit.\nSafety & Compliance\nCoordinate and lead recurring safety meetings, including agenda, content, and attendance tracking.\nTrack and report safety metrics, maintaining the leading and lagging indicators the business is measured on.\nManage incident reporting - timely documentation, escalation to the appropriate internal parties, and follow-through on corrective actions.\nKeep safety records and training documentation current and audit-ready.\nOperational Reporting & Cadence\nParticipate in recurring operations calls and own the reporting that feeds them - assembled, reconciled, and distributed on schedule.\nMaintain and update required operational and financial reporting for local and corporate leadership.\nTranslate raw system data into a clear read on performance, rather than forwarding a report and letting others interpret it.\nSupport Leadership\nServe as the General Manager's right hand on the administrative and operational side of the business, absorbing the work that would otherwise pull them away from customers and the team.\nPrepare the information the GM needs ahead of internal reviews, corporate calls, and budget conversations.\nProvide general administrative and operational support - vendor coordination, records management, and back-office process improvement.\nIdentify recurring administrative friction and fix it, rather than absorbing it.\nRequirements\nRequired\n5+ years in business administration, office management, financial operations, or a comparable back-office role supporting an operating location.\nHands-on ownership of an AR and AP cycle, including running collection or aging review meetings with operating leadership.\nDemonstrated experience with invoicing and coordination with a corporate or shared-services finance function.\nWorking knowledge of safety program administration - meeting facilitation, metric tracking, and incident documentation.\nStrong proficiency with Microsoft Excel and comfort operating inside an ERP or business management system.\nThe ability to drive outcomes through influence rather than authority, and the credibility to hold a direct conversation with a customer about a past-due balance or with a colleague about a missing receipt.\nHigh School Diploma or GED.\nPreferred\nBackground in a service, distribution, dealership, or other technical operating environment with both field and office personnel.\nExperience supporting a general manager or operating leader directly.\nFamiliarity with OSHA recordkeeping requirements and incident reporting standards.\nAssociate's or Bachelor's degree in business, accounting, finance, or a related discipline.\nBenefits\nCompensation: $75,000 - 95,000\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)","description_format":"text","description_chars":4470,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-09T20:47:28Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.509,"p_room":0.8,"age_days":51,"expected_fill_days":276,"reasons":["conf:2","agency","win:early","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":false},"html_url":"https://alion.io/job/d2bgroups-service-business-manager","json_url":"https://alion.io/job/d2bgroups-service-business-manager.json","meta":{"generated_at":"2026-10-30T17:07:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5488,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6351},"rest":"https://alion.io/mcp/rest/get_company?id=6351"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fd2bgroups-service-business-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fd2bgroups-service-business-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fd2bgroups-service-business-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/d2bgroups-service-business-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fd2bgroups-service-business-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":579698}},{"tool":"search_jobs","arguments":{"company":"d2bgroups.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":579698},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}