{"id":1414558,"url":"https://alion.io/job/d2bgroups-service-manager-boilers-hvac","title":"Service Manager (Boilers / HVAC)","company":{"id":6351,"name":"D2Bgroups","domain":"d2bgroups.com","url":"https://alion.io/company/d2bgroups","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":105,"ghost_share":0.038,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":276,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-28T20:04:33Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T19:05:38Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Our client is an established Canadian manufacturer and service provider of commercial and industrial boiler and heating systems, supporting customers across a broad service territory. They are seeking a Service Manager to lead their Ottawa service branch, a hands-on leadership role with full accountability for field service execution, technician performance, customer satisfaction, and the growth of a profitable aftermarket service business.\nThis is an ideal fit for a field service leader who is equally comfortable coaching technicians, troubleshooting complex equipment issues, and building customer relationships that turn service calls into long-term revenue.\nWhat You'll Do\nLead, coach and develop a team of 6-10 Service Technicians, including recruiting, onboarding, training, performance management and ongoing feedback\nDeliver timely, high-quality service in a high-volume, short-cycle environment while maintaining urgency and responsiveness\nManage 24/7 emergency service coverage and ensure the right technicians are available to meet customer needs\nOversee daily service operations with the Service Administrator, assigning and scheduling technicians by skill set, workload, priority and customer requirements\nProvide technical leadership on complex field issues involving boilers, pumps, systems, controls and related equipment\nGrow the aftermarket business, including preventive maintenance agreements, upgrades, parts and other service solutions\nPrepare service, sales, project quoting and estimating proposals for customers\nBuild strong customer relationships through regular communication, site visits and follow-up\nIdentify sales opportunities from service calls, site visits and technician recommendations, and partner with the Sales team to track and close them\nDevelop and improve field procedures, work processes and project-planning standards to raise quality, consistency and efficiency\nMonitor service performance against customer, operational and continuous-improvement objectives, and find ways to reduce costs and improve profitability\nChampion a safety-first culture and ensure all work meets health and safety requirements\nCollaborate with the General Manager, Sales, manufacturing and other departments to align service delivery with business priorities\nRequirements\nWhat You Bring\n5-10+ years of technical field service team management in a comparable environment such as boilers, HVAC, heavy equipment, or related mechanical systems\nExperience in a high-volume, short-cycle service organization providing 24/7 support across a broad geographic area\nProven ability to manage, coach and develop direct reports\nExperience building customer service and operational improvement programs\nExperience developing project and work proposals for customers\nIntermediate proficiency with Microsoft Office (Word, Excel, Outlook)\nValid driver's license and eligibility to work in Canada\nStrong Assets\nBilingual in English and French (highly valued for this market)\nExperience servicing commercial and industrial boilers\nExposure to Lean and Continuous Improvement tools and techniques\nPost-secondary diploma in a related technical field and/or business training\nBenefits\nBase salary of $120,000-$130,000\nAnnual performance bonus\nCompany vehicle\nA leadership role with real ownership over a branch service operation and its growth","description_format":"text","description_chars":3350,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration","Skill Assessment","Human Resources","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-28T20:04:33Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":276,"reasons":["conf:8","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/d2bgroups-service-manager-boilers-hvac","json_url":"https://alion.io/job/d2bgroups-service-manager-boilers-hvac.json","meta":{"generated_at":"2026-10-01T21:22:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4049,"day_limit":5000,"remaining_today":951,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}