{"id":315599,"url":"https://alion.io/job/d2bgroups-service-manager-equipment","title":"Service Manager (Equipment)","company":{"id":6351,"name":"D2B Groups","domain":"d2bgroups.com","url":"https://alion.io/company/d2bgroups","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":92,"open_postings":120,"ghost_share":0.05,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":252,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greensboro, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":2615},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T22:51:39Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T12:42:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":0},"description":"We are seeking a dedicated Field Service Manager to join D2B Groups. In this role, you will oversee the daily operations of our service department, ensuring efficient service delivery and excellent customer satisfaction. You will lead and coordinate a team of service professionals, manage workflows, and ensure compliance with company policies and industry standards.\nYour responsibilities will include scheduling service activities, monitoring service quality, managing customer relationships, and driving process improvements to enhance operational efficiency. You will also play a key role in training and developing your team to maintain high performance and service excellence.\nThe ideal candidate will demonstrate strong leadership, excellent organizational skills, and a customer-centric approach. Experience in service management is essential to succeed in this position.\nRequirements\nBachelor's degree in Business Administration, Management, or a related field preferred\nMinimum of 5 years experience in service management or related roles\nProven leadership skills with the ability to manage and motivate teams\nStrong communication and interpersonal skills\nExperience in process optimization and performance management\nAbility to handle customer relations and resolve issues effectively\nProficiency with service management software and tools\nStrong problem-solving and decision-making abilities\nBenefits\n Health Care Plan (Medical, Dental & Vision)\n Retirement Plan (401k, IRA)\n Life Insurance (Basic, Voluntary & AD&D)\n Paid Time Off (Vacation, Sick & Public Holidays)","description_format":"text","description_chars":1579,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-05T16:07:11Z"},{"event":"close","at":"2026-09-11T00:17:34Z"},{"event":"reopen","at":"2026-11-10T17:31:40Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":252,"reasons":["conf:2","agency","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/d2bgroups-service-manager-equipment","json_url":"https://alion.io/job/d2bgroups-service-manager-equipment.json","meta":{"generated_at":"2026-11-11T16:53:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32032,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6351},"rest":"https://alion.io/mcp/rest/get_company?id=6351"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fd2bgroups-service-manager-equipment"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fd2bgroups-service-manager-equipment"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fd2bgroups-service-manager-equipment"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/d2bgroups-service-manager-equipment\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fd2bgroups-service-manager-equipment"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":315599}},{"tool":"search_jobs","arguments":{"company":"d2bgroups.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":315599},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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