{"id":1493683,"url":"https://alion.io/job/d2bgroups-service-manager-heavy-equipment","title":"Service Manager (Heavy Equipment)","company":{"id":6351,"name":"D2B Groups","domain":"d2bgroups.com","url":"https://alion.io/company/d2bgroups","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":108,"ghost_share":0.037,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":276,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lebanon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":14494},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-13T23:45:39Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":14},"description":"An established, multi-location equipment dealer is seeking a Service Manager to lead the service department at its Lebanon, Indiana store. This location supports a strong base of farm operators, contractors, and commercial customers who depend on fast turnaround and dependable repairs to keep their operations running, especially during planting, harvest, and peak construction seasons.\nThis is a hands-on leadership role for someone who knows the shop floor, understands the business side of fixed operations, and can build a team that customers trust. You will own the performance of the department, including technician productivity, customer satisfaction, and service profitability, with the backing of a dealer group that invests in its people, facilities, and equipment.\nWhat You Will Do\nLead the Service Team\nDirect, schedule, and support a team of field and shop technicians, service writers, and support staff.\nRecruit, train, and develop technicians; build clear career paths and create a culture of accountability, safety, and craftsmanship.\nConduct regular one-on-ones and performance reviews, and coordinate OEM and in-house training to keep skills current on new technology, precision ag, and emissions systems.\nDrive Department Performance\nOwn the service department P&L, including labor sales, gross profit, technician efficiency and utilization, and absorption contribution.\nMonitor key metrics such as billed hours, work-in-process, comebacks, and cycle time, and act quickly on trends.\nSet labor rates, manage flat-rate and warranty labor, and ensure accurate, timely invoicing of repair orders.\nBuild and execute strategies to grow revenue through planned maintenance, inspection programs, pre-season checkouts, and field service.\nDeliver an Outstanding Customer Experience\nServe as the primary point of contact for escalated customer issues and resolve them with urgency and fairness.\nPrioritize workload during critical seasons to minimize customer downtime.\nBuild long-term relationships with key accounts and partner with sales and parts to support the full ownership lifecycle.\nManage Operations and Compliance\nOversee warranty claims processing and ensure compliance with manufacturer policies and procedures.\nMaintain a safe, organized, and compliant shop, including tools, service trucks, and facility standards.\nCoordinate closely with the Parts Manager on parts availability, special orders, and inventory support for open work.\nUse the dealer business system to manage work orders, scheduling, and reporting.\nRequirements\nBachelor's degree in Engineering, Business Administration, or related field preferred\n5+ years of experience in service management, specifically with heavy equipment\nStrong leadership ability with experience managing a team\nExcellent communication and troubleshooting skills\nProficient in service management software and relevant technologies\nAbility to analyze performance metrics and implement improvements\nCustomer-oriented mindset with a commitment to service excellence\nKnowledge of heavy equipment repair and maintenance practices\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nSalary: $90,000 - 110,000","description_format":"text","description_chars":3287,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T01:27:33Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":14,"expected_fill_days":276,"reasons":["conf:0","agency","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/d2bgroups-service-manager-heavy-equipment","json_url":"https://alion.io/job/d2bgroups-service-manager-heavy-equipment.json","meta":{"generated_at":"2026-10-13T23:51:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36388,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6351},"rest":"https://alion.io/mcp/rest/get_company?id=6351"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fd2bgroups-service-manager-heavy-equipment"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fd2bgroups-service-manager-heavy-equipment"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fd2bgroups-service-manager-heavy-equipment"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/d2bgroups-service-manager-heavy-equipment\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fd2bgroups-service-manager-heavy-equipment"}]}