{"id":4298246,"url":"https://alion.io/job/d2l-technical-account-manager","title":"Technical Account Manager","company":{"id":3408,"name":"D2L","domain":"d2l.com","url":"https://alion.io/company/d2l","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":74,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kitchener, Canada","Vancouver, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-13T23:39:30Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T02:24:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. \nNew models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies.\nD2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.\nD2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns - and by doing so, we will help improve human potential globally.\nEvery application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.\nJOB SUMMARY: \nThe Technical Account Manager (TAM) is a trusted advisor to D2L's premier customers providingtechnical guidance for their infrastructure, on-going projects, and support issues; all while focusing on their operational and development systems. The TAM will provide a vital role in supporting customers' current and future environments, while keeping their success and satisfaction as a key business driver. \nHOW WILL I MAKE AN IMPACT?\nWork as a Named Resource for a group of Strategic D2L customers both proactively based on established metrics, and reactively based on direct customer engagement to provide augmented support to D2L customers including: Weekly summaries of open Support Incidents \nRun Weekly meetings to review and prioritize open Support Incidents. \nAct as an escalation point to customers. \nProactively lead the process to grow accounts \nProvide mentorship for team members to help them grow in their technical knowledge and provide premium customer experience \nHelp drive team expertise and technical thought leadership \nWork cross-departmentally to find solutions to complex scenarios and integration issues \nEngage D2L Project, Development, Deployment and Infrastructure Consulting teams to satisfy reporting and product needs on client's behalf. \nOrganize and report on findings as directed to enrich internal processes. \nDeliver offerings as defined in the TAM program \nWork closely with support engineers, and Support Management and SaaS groups to ensure proper escalation and resolution processes are utilized \nCommunicate proactively with Clients regarding product and program information, supportability issues and strategic product plans where appropriate \n\nMaintain and expand working knowledge of D2L solutions. \nResearch and expand working knowledge of current and upcoming D2L solutions based on specific Client needs. \nLeverage customer relationship to create and enhance internal processes to encourage better knowledge of and attention to customer needs. \nWHAT YOU'LL BRING TO THE ROLE:\nCompetencies: \nStrong knowledge of Brightspace best practices, with experience defining business process and providing enablement programs \nDemonstrate leadership in new feature and technology adoption and teaching by providing regular enablement and solution overview sessions and documentation for customers and other team-members \nAbility to Lead members of account teams effectively and ensure the execution of the account plan \nAbility to develop strong relationships with executive, enterprise-level decision makers \nDemonstrated ability to complete multiple tasks concurrently and deliver results under pressure \nPrevious knowledge of learning management systems, preferably D2L \nSkills \nStrong project organizational skills \nStrong relationship building skills and conflict negotiation skills \nStrong written and verbal communication skills; including the ability to present technical issues to a non-technical audience \nSelf-starter, capable working independently and remotely \nAbility to think critically; to identify problems and to generate evaluates and implements real-time \nAbility to be on call in after-hours situations \nAcumen with Artificial Intelligence tools\nThis posting is for a current vacancy\nThe expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.\nBase Salary Range\n$65,000—$90,000 CAD\nDon’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!\nWhy we're awesome:\n\nAt D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:\nImpactful work transforming the way the world learns\nFlexible work arrangements\nLearning and Growth opportunities\nTuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program\n2 Paid Days off for SkillsWave-related activities like exams or final assignments\nEmployee wellbeing (Access to mental health services, EFAP program, financial planning and more)\nRetirement planning\n2 Paid Volunteer Days\nCompetitive Benefits Package\nHome Internet Reimbursements\nEmployee Referral Program\nWellness Reimbursement\nEmployee Recognition\nSocial Events\nDog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.","description_format":"text","description_chars":6346,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Growth opportunities","Internet reimbursement","Pet friendly","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms"],"lifecycle":[{"event":"open","at":"2026-11-14T02:24:07Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Approved LMIA in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:2","win:early"],"computed_at":"2026-11-14T04:45:43Z"},"pay":null,"html_url":"https://alion.io/job/d2l-technical-account-manager","json_url":"https://alion.io/job/d2l-technical-account-manager.json","meta":{"generated_at":"2026-11-14T04:45:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7782,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3408},"rest":"https://alion.io/mcp/rest/get_company?id=3408"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fd2l-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fd2l-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fd2l-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/d2l-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fd2l-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4298246}},{"tool":"search_jobs","arguments":{"company":"d2l.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4298246},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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