{"id":4187354,"url":"https://alion.io/job/d360-bank-app-ops-engineer-payments","title":"App Ops Engineer (Payments)","company":{"id":48950,"name":"D360 Bank","domain":"d360.com","url":"https://alion.io/company/d360-bank","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi 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and recommend corrective actions when required.\nReview application updates and patches, identifying those that require implementation or escalation.\nRespond to user support requests, troubleshoot issues, and provide timely resolution in line with support procedures.\nSupport and troubleshoot application integrations in coordination with relevant technical teams.\nAutomate operational tasks, processes, and deployments to improve efficiency and reliability.\nMaintain accurate and up-to-date operational and technical documentation.\nProvide guidance, knowledge transfer, and training to users and team members on application usage and support practices.\nPerform any other duties assigned to by line manager related to the nature of the work\nEnforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations. \n Preferred Qualifications\nA tertiary-level qualification from an internationally recognized institution computer science or relevant field\nYears & Nature of Experience\nRecommended 3 to 5 years of equivalent experience where required competencies and experience has been demonstrated preferably in banking or fintech industry. \nExperience deploying, managing, and operating scalable, highly available, and fault-tolerant banking systems.\nExperience implementing, supporting and controlling banking systems.\nExperience in l2 support of major banking systems and technologies. \nProficiency with common tasks in L2 support related to Banking systems and Technologies. \nProficiency with common tasks in troubleshooting, workload, scheduling, and basic issues related to support. \nProficiency with common automation tools for Applications. \nGood knowledge of Databases and basic queries and data extraction for reporting. \nTechnical Competencies\nApplication Lifecycle Management\nMonitoring & Performance 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