{"id":1192418,"url":"https://alion.io/job/dabadu-customer-relationship-manager","title":"Customer Relationship Manager","company":{"id":1951508,"name":"Dabadu","domain":"dabadu.ai","url":"https://alion.io/company/dabadu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":93000,"period":"year","method":"role_country_seniority_unknown","sample_n":307},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-08-03T00:00:00Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-09-28T08:57:23Z","board_verified":false,"closed_at":"2026-09-28T08:57:23Z","days_open":56,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":56},"description":"At Dabadu, we’re on the lookout for a driven and customer-centric Customer Relationship Managerwho thrives on building genuine relationships and improving the customer experience from end to end. This is your opportunity to help shape the future of Customer Success at a growing startup that’s rethinking how things should be done.\nOur ideal candidate brings hands-on experience in onboarding, customer advocacy, issue resolution, and user adoption strategies. We’re not a traditional organization… we value original thinking, challenge the status quo, and take pride in delivering exceptional products without rigid playbooks.\nIf you’re passionate about turning customers into loyal champions and want to make a serious impact, we want to hear from you.\nWhat You'll Be Doing:\nLead customers through a smooth onboarding process, setting them up for long-term success and engagement\nBuild and maintain a communication strategy that drives satisfaction and strengthens customer relationships\nOffer expert support around task and project collaboration to ensure clients are getting the most out of the platform\nConduct regular account reviews to check in on success, tackle any issues, and explore opportunities for deeper product adoption\nCreate and refine processes, resources, and strategies that help maximize product value across customer accounts\nAnalyze usage data to uncover insights and enhance experiences\nCollaborate with the development team to pass on customer feedback and assist in testing new features and releases\nPartner with product and leadership to surface expansion opportunities and inform the broader business strategy\nProvide product management with feedback and customer insights that drive improvements in adoption, retention, and satisfaction metrics\nWhat We’re Looking For:\nA Bachelor’s degree and 1-3 years in a client-facing role (Customer Success, Support, or Account Management preferred)\nStrong written, verbal, and presentation skills! You know how to communicate clearly and effectively\nEnthusiastic, self-starter attitude with a team-focused mindset\nExperience engaging with senior-level and executive stakeholders\nEagerness to work in a fast-paced, early-stage environment\nGreat at juggling priorities, managing projects, and staying organized\nA solid understanding of SaaS business models and B2B platforms\nSkilled at tailoring communication for different customer personas\nDetail-oriented and methodical in your approach\nBonus Points If You Have:\nBilingual fluency in English and French\nExperience working with clients in the automotive retailspace\nPrevious experience in a software startupenvironment\nWhy You’ll Love Working Here:\nJoin a small, high-performing team creating meaningful technology\nContribute to the foundation of a growing company’s operations and culture\nWork in a fun, collaborative space that doesn’t take itself too seriously\nLet’s Build the Future Together\nDabadu is reshaping how automotive technology works and we’re just getting started. If you’re eager to wear multiple hats, grow alongside a fast-moving team, and truly make a difference, this is the place for you!\nWorking hours are:\nMonday - Friday: 8am-5pm OR 11am - 8pm.\nThere will be rotating Saturday 8-5 shifts required, with a day off in lieu.\nApply now and bring your passion to life.","description_format":"text","description_chars":3307,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Automotive Software"],"lifecycle":[{"event":"open","at":"2026-09-24T17:18:34Z"},{"event":"close","at":"2026-09-28T08:57:23Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/dabadu-customer-relationship-manager","json_url":"https://alion.io/job/dabadu-customer-relationship-manager.json","meta":{"generated_at":"2026-10-12T15:34:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24449,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1951508},"rest":"https://alion.io/mcp/rest/get_company?id=1951508"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdabadu-customer-relationship-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdabadu-customer-relationship-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdabadu-customer-relationship-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dabadu-customer-relationship-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdabadu-customer-relationship-manager"}]}