Charter Operator

Job ID: 6658 | Location: Dartford, Dartford Logistics Centre, DACHSER Ltd. | Work Model: Full-Time | Contract Type: Permanent | Job Category: Land Transport / Freight Forwarding

Role: Charter Operator

Contract: Permanent

Hours: Monday - Friday 0900-1800

Location: Dartford

Why Join DACHSER?

At DACHSER, we’re a global family powering over 83 million shipments every year-from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods-we keep the world connected.

What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.

Purpose Of the Role:

To provide effective road charter solutions in response to customer and internal department requests, including Sales, Cargo Plus, and European and UK dispatch teams. The role is responsible for sourcing cost-effective and efficient transport solutions that maximise profit, while maintaining high standards of quality, service, and customer satisfaction.

Responsibilities

• Respond promptly and efficiently to customer requests for charter services, delivering cost-effective and operationally efficient transport solutions.
• Ensure compliance with standard operating procedures (SOPs), maintaining high quality standards and excellent customer service at all times.
• Develop and maintain a comprehensive charter supplier database, ensuring access to a wide range of reliable and cost-effective service providers.
• Build and manage strong supplier relationships to control costs, maximise service performance, and support long-term sustainability.
• Ensure all reporting requirements are completed accurately and on time, with charter documentation processed efficiently and maintained to a high standard.
• Identify opportunities to maximise profitability while maintaining service quality and meeting customer expectations.
• Carry out accurate administrative tasks, including updating shipment statuses, obtaining and filing Proofs of Delivery (PODs), processing invoices, and preparing customer quotations.
• Monitor customer compliance with export documentation requirements to support smooth and error-free customs clearance.
• Provide guidance and assistance on customs documentation requirements, helping to resolve customs-related issues and minimise delays to export shipments.
• Complete Brexit-related administrative activities, including entering information into Government Gateway systems and updating customs data on processed shipments.
• Communicate effectively with internal departments including Export Customer Service, Warehouse, Transport, Customs, and Sales teams, as well as colleagues across UK and European branch networks.
• Support the efficient movement of freight by coordinating with internal and external stakeholders to ensure customer requirements are met and service levels maintained.

The Ideal Candidate Will Have

• Excellent verbal and written communication skills.
• Strong planning, organisation, and time management abilities.
• A proactive approach with strong problem-solving skills.
• High attention to detail and accuracy.
• Good IT skills, including Microsoft Office applications.
• A customer-focused mindset with a commitment to excellent service.
• The ability to adapt and work effectively in a fast-paced environment.
• A confident, professional, and approachable manner.
• Atleast 5 years' experience in a European Charter role, ideally within a large logistics organisation.
• Good knowledge of European geography and transport networks.
• Strong commercial awareness and an understanding of profitability within the charter market.
• The ability to work under pressure and meet deadlines.
• Strong analytical skills and sound decision-making ability.
• A good understanding of the European charter sector and its operational requirements.

Benefits That Support You

At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:

• Free Car Parking - hassle-free parking every day, so your commute is stress-free.
• 25 Days annual leave plus 8 days bank holiday - generous time off to rest, recharge and enjoy life outside of work.
• Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
• Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
• Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
• Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
• Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
• Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
• Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Join Our Inclusive Family

At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business - and we can’t wait to meet you.