{"id":2278874,"url":"https://alion.io/job/dachser-customer-service-apprentice","title":"Customer Service Apprentice","company":{"id":1843854,"name":"Dachser","domain":"dachser.com","url":"https://alion.io/company/dachser-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Northampton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":85},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-27T02:00:00Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-11T14:14:39Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job ID: 6748 | Location: Northampton, Northampton Logistics Centre, DACHSER Ltd. | Work Model: Full-Time | Contract Type: Permanent | Job Category: Customer Service\nRole: Customer Service Apprentice\nContract: Apprenticeship\nHours: Monday - Friday 0830-1730\nLocation: Northampton\nWhy Join DACHSER?\nAt DACHSER, we’re a global family powering over 83 million shipments every year-from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods-we keep the world connected.\nWhat really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.\nPurpose Of the Role:\nProvide exceptional customer service and operational support within DACHSER’s fast-paced logistics environment. By managing customer enquiries, coordinating with suppliers and internal teams, and ensuring accurate administration of orders and documentation, the apprentice helps keep goods moving efficiently through the supply chain. The position plays a key part in maintaining strong customer relationships, supporting daily operations, and contributing to a collaborative, service-driven team.\nResponsibilities\nDeliver high-quality customer service within agreed timeframes\nBuild and maintain strong relationships with customers and suppliers\nCommunicate proactively with partners, customers, and internal teams via phone and email\nProcess orders accurately, including data entry and customs documentation\nMonitor shipment progress and update stakeholders on any changes or delays relating to customs or operational issues\nSupport daily operational activities within the department\nCarry out administrative duties to ensure smooth workflow\nContribute to a positive, collaborative team environment\nThe Ideal Candidate Will Have\nStrong communication skills - confident in both verbal and written communication\nExcellent organisational abilities - able to manage tasks, priorities, and workflow effectively\nProactive problem-solving skills - able to assess issues and identify practical solutions\nHigh attention to detail - committed to accuracy and quality in all work\nSolid IT capability - comfortable using a range of systems and digital tools\nEffective time management - able to meet deadlines and manage competing demands\nAdaptable and flexible - comfortable working in a fast-paced or changing environment\nConfident and approachable - able to build positive working relationships\nBenefits That Support You\nAt DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:\nFree Car Parking - hassle-free parking every day, so your commute is stress-free.\n25 Days annual leave plus 8 days bank holiday - generous time off to rest, recharge and enjoy life outside of work.\nLife Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.\nEmployee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.\nEmployee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.\nPension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.\nHealth Perks - free eye tests and money-off vouchers to keep you feeling your best.\nInternal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.\nLong Service Awards - we celebrate and reward your loyalty and commitment over time.\nJoin Our Inclusive Family\nAt DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business - and we can’t wait to meet you.","description_format":"text","description_chars":3917,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Transportation & Logistics","Sea Freight"],"lifecycle":[{"event":"open","at":"2026-10-11T10:46:03Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.73,"p_room":0.75,"age_days":15,"expected_fill_days":18,"reasons":["conf:12","win:late","comp:junior,brand"],"computed_at":"2026-10-12T02:29:43Z"},"pay":null,"html_url":"https://alion.io/job/dachser-customer-service-apprentice","json_url":"https://alion.io/job/dachser-customer-service-apprentice.json","meta":{"generated_at":"2026-10-12T02:29:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3673,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1843854},"rest":"https://alion.io/mcp/rest/get_company?id=1843854"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdachser-customer-service-apprentice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdachser-customer-service-apprentice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdachser-customer-service-apprentice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dachser-customer-service-apprentice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdachser-customer-service-apprentice"}]}