{"id":2278861,"url":"https://alion.io/job/dachser-customer-service-coordinator-air-freight","title":"Customer Service Coordinator Air Freight","company":{"id":1843854,"name":"Dachser","domain":"dachser.com","url":"https://alion.io/company/dachser-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5657},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T02:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-30T00:59:28Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Job ID: 6253 | Work Model: Full-Time | Contract Type: Permanent | Job Category: Air freight / Sea freight\nLogistics is people business - this guiding principle makes it clear that employees are the key factor to DACHSER's corporate success. Founded in 1930, our family-owned company is now one of the world's leading logistic providers. We provide intelligent logistic solutions worldwide. Together, we pursue the mission of creating the world's most intelligent combination and integration of logistic network competencies, thus optimizing our customers' logistics.\nAre you looking for a job with prospects in a stable and future-oriented company? Then apply at DACHSER and drive the logistics of the future forward with us.\nTasks\nManage end-to-end air freight shipments (import/export)\n\nCoordinate with operations, overseas offices, and customers on bookings and updates\n\nMonitor shipments and provide timely status updates\n\nHandle customer enquiries, overseas agent communication, and documentation\n\nEnsure accuracy of shipping documents (HAWB/MAWB, invoices, customs)\n\nFollow up on routing orders and ensure SOP compliance\n\nQualifications\nDiploma or above in Logistics, Supply Chain Management, or a related discipline\n\n2-5 years of experience in air freight customer service or the freight forwarding industry\n\nGood command of spoken and written English and Cantonese; Mandarin is an advantage\nGood knowledge of MS Office applications and Chinese Word Processing\n\nResponsible, proactive, and detail-oriented\n\nGood customer service mindset with strong organizational and problem-solving skills\n\nAbility to work effectively under pressure in a fast-paced environment\n\nBenefits\nInternational working environment \nSustainably growing family-owned business with diverse tasks in one of the industries of the future\nComprehensive onboarding program and career planning (DACHSER Academy)\nKennie Ngo\nSenior Expert HR ASL\nHong Kong, DACHSER Hong Kong Ltd.\nAt DACHSER, all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. We see the uniqueness of each individual, and thus the diversity of our teams, as the driving force behind our daily work and innovations - because: Logistics is People Business. We look forward to meeting you.","description_format":"text","description_chars":2279,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport","Events & Ticketing","Transportation & Logistics","Sea Freight"],"lifecycle":[{"event":"open","at":"2026-10-11T10:46:03Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.712,"p_room":0.55,"age_days":25,"expected_fill_days":22,"reasons":["conf:4","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/dachser-customer-service-coordinator-air-freight","json_url":"https://alion.io/job/dachser-customer-service-coordinator-air-freight.json","meta":{"generated_at":"2026-10-30T07:41:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10818,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1843854},"rest":"https://alion.io/mcp/rest/get_company?id=1843854"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdachser-customer-service-coordinator-air-freight"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdachser-customer-service-coordinator-air-freight"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdachser-customer-service-coordinator-air-freight"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dachser-customer-service-coordinator-air-freight\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdachser-customer-service-coordinator-air-freight"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2278861}},{"tool":"search_jobs","arguments":{"company":"dachser.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2278861},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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