{"id":2278857,"url":"https://alion.io/job/dachser-customer-service-representative-road-logistics-1","title":"Customer Service Representative Road Logistics 1","company":{"id":1843854,"name":"Dachser","domain":"dachser.com","url":"https://alion.io/company/dachser-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":31500,"currency":"EUR","period":"year","gross":null,"usd_annual":35302},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T02:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T04:30:28Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Why Join DACHSER?\nAt DACHSER, we’re a global family powering over 83 million shipments every year-from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods-we keep the world connected.\nWhat really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.\nHours of work: 09:00-18:00\nMonday to Friday\nSalary up to €31,500\nPurpose of role:\nTo provide a first class quality service to our internal and external customers and build strong professional relationship with multiple stakeholders. The role is a unique link between our customers, sales and operations and is a part of a larger team to ensure we consistently achieve a quality service to our customers.\nResponsibilities:\nCoordination with delivery / collection branches\nProactive customer communication\nAchieve prompt and professional response times to customers queries via phone and email with a focus on first time resolution\nProcessing of shipments and organization of special deliveries & requests\nActively monitor domestic, import and export shipments with the help of Active Report, unloading reports and stock checks.\nComplaint processing and the issue of performance reports to customers when there is a service discrepancy\nHandling and management of customer complaints in a professional manner\nMaximise revenue by upselling and capturing value added service charges\nMaintain and develop a collaborative approach with work colleagues throughout the business\nCustoms Document validation and liaison between customs team and customer.\nSkills and experience:\nEnglish required - written and spoken\nSufficent use of microsoft office \nCustomer service background desirable\nLogisitics/transport background desirable\nOrganisational and interpersonal skills\nStrong communication skills\nAbility to build effective relationships\nWhy Join DACHSER?\nAt DACHSER, we’re a global family powering over 83 million shipments every year-from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods-we keep the world connected.\nWhat really sets us apart? Our people. 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