{"id":136733,"url":"https://alion.io/job/dacodes-kubernetes-technical-support-engineer-latam-english-required","title":"Kubernetes Technical Support Engineer (LATAM) English Required","company":{"id":3628,"name":"DACodes","domain":"dacodes.com","url":"https://alion.io/company/dacodes","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":7,"ghost_share":0.143,"stale_share":0.286,"repost_share":0.429,"time_to_fill_p50_days":19,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":78000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EKS","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"Google GKE","optional":false},{"name":"Kubernetes","optional":false},{"name":"Computer Vision","optional":true},{"name":"DNS","optional":true},{"name":"GCP","optional":true},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-27T16:34:21Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"Work at DaCodes!\nWe are a high-impact software and digital transformation firm.\nFor 10 years, we have created solutions focused on technology and innovation thanks to our team of nearly 300 talented #DaCoders, including developers, architects, UX/UI designers, PMs, QA testers, and more. Our team collaborates on projects with clients across LATAM and the United States, achieving outstanding results.\nAt DaCodes, you will have the opportunity to accelerate your professional development, work on diverse projects across different industries, and contribute to the design, implementation, and optimization of cloud infrastructures.\nOur DaCoders have a significant impact on the success of our business and our clients. You will be the expert participating in our projects and will have access to disruptive startups and global brands.\nInterested?\nWe are looking for a Senior Kubernetes Technical Support Engineer to join a highly technical team supporting an enterprise AI vision platform running on Kubernetes and used for video analytics.\nThis is a hands-on Tier 2 / Tier 3 technical support role focused on investigating and resolving complex issues across Kubernetes deployments, software, infrastructure, networking, hardware, and configuration.\nYou will work directly with enterprise customers during troubleshooting sessions, reproduce customer environments, investigate complex incidents, and collaborate closely with Engineering to identify root causes and drive product issues to resolution.\nThis position is ideal for an engineer who combines strong production Kubernetes ON PREMISE knowledge with excellent troubleshooting, customer-facing communication, and the ability to independently investigate complex technical problems.\nRequirements\nResponsibilities\nProvide Tier 2 / Tier 3 technical support to enterprise customers.\nTroubleshoot on-premises Kubernetes deployments, including software, infrastructure, hardware, networking, storage, and configuration issues.\nDiagnose issues across Kubernetes clusters, containers, nodes, networking, and underlying infrastructure.\nReproduce customer environments and run tests to diagnose technical problems.\nWork directly with customers during technical discussions and troubleshooting sessions.\nManage and resolve technical support tickets.\nCollaborate with Engineering, Sales, and Customer Success teams.\nEscalate complex issues and product bugs to Engineering and help drive them to resolution.\nCommunicate technical findings, workarounds, and resolutions clearly to customers.\nRequirements\n2+ years of technical support experience, preferably in Tier 2 / Tier 3 support. - Non-negotiable\nStrong hands-on Kubernetes experience in production environments. - Non-negotiable\nHands-on experience supporting or troubleshooting Kubernetes in on-premises or customer-managed infrastructure environments. Candidates whose Kubernetes experience is exclusively with managed cloud services (such as EKS, AKS, or GKE) may not be sufficient for this role. - Non-negotiable\nAt least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent. - Non-negotiable\nStrong troubleshooting skills across software, infrastructure, networking, hardware, and distributed environments. - Non-negotiable\nExperience working directly with customers in a technical capacity.\nStrong written and verbal English communication skills. - Non-negotiable\nAbility to independently investigate complex technical issues and collaborate with engineering teams.\nNice to Have\nStrong Linux troubleshooting and administration experience.\nExperience with Kubernetes networking, storage, ingress, DNS, and cluster-level troubleshooting.\nExperience with containers, monitoring, logging, and observability.\nExperience with bare-metal servers, VMs, or hybrid infrastructure.\nExperience with AWS, Azure, or other cloud platforms.\nExperience supporting enterprise software products.\nExposure to AI, computer vision, video analytics, or similar technologies.\nLocation & Schedule\nFully remote.\nLatin America preferred.\nAvailability to work U.S. East Coast business hours.\nBenefits\nIntegration with global brands and disruptive startups.\nRemote work/Home office.\nIf a hybrid or on-site work model is required, you will be informed from the first session.\nSchedule adjusted to the assigned work cell/project.\nMonday to Friday work schedule.\nDay off on your birthday.\nMajor medical insurance (applies to Mexico).\nLife insurance (applies to Mexico).\nMulticultural work teams.\nAccess to courses and certifications.\nMeetups with special guests from the IT field.\nVirtual integration events and interest groups.\nEnglish classes.\nOpportunities within our different business lines.\nProudly certified as a Great Place to Work.","description_format":"text","description_chars":4760,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance","Home office","Life insurance","Professional development"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Chile","iso":"CL","kind":"country"},{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-08-20T00:00:00Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.507,"p_room":0.28,"age_days":68,"expected_fill_days":19,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/dacodes-kubernetes-technical-support-engineer-latam-english-required","json_url":"https://alion.io/job/dacodes-kubernetes-technical-support-engineer-latam-english-required.json","meta":{"generated_at":"2026-10-27T18:54:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9255,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3628},"rest":"https://alion.io/mcp/rest/get_company?id=3628"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdacodes-kubernetes-technical-support-engineer-latam-english-required"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdacodes-kubernetes-technical-support-engineer-latam-english-required"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdacodes-kubernetes-technical-support-engineer-latam-english-required"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dacodes-kubernetes-technical-support-engineer-latam-english-required\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdacodes-kubernetes-technical-support-engineer-latam-english-required"}]}