{"id":945124,"url":"https://alion.io/job/dadavidson-problem-change-governance-lead","title":"Problem & Change Governance Lead","company":{"id":673071,"name":"D.A. Davidson","domain":"dadavidson.com","url":"https://alion.io/company/dadavidson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States","Portland, United States","Irvine, United States","Pasadena, United States","Omaha, United States","Salt Lake City, United States","Claremont, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":74000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-09-15T17:12:36Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-27T05:17:36Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Summary/Function:\nThe Problem & Change Governance Lead oversees the Problem Management and Change Enablement practices within IT Application Support. The role coordinates the change schedule and CAB, guides root-cause and corrective-action work, develops change models, produces performance metrics, and brings the right business and technical stakeholders into decisions. The lead also embeds Knowledge-Centered Service (KCS) so teams capture, reuse, and improve knowledge as part of their daily work. This role provides governance, coordination, and follow-through; technical and business teams remain responsible for the investigations, approvals, testing, implementation, and service outcomes assigned to them.\nKey Responsibilities\nProblem Management & Knowledge\nOwn and improve the Problem Management process, standards, records, and prioritized backlog.\nUse incident, monitoring, vendor, service, and knowledge-use data to identify repeat issues and problem candidates.\nIdentify the right business and technical stakeholders, coordinate root-cause reviews, and ensure each problem has a clear impact, owner, status, workaround, action plan, and target date.\nTrack workarounds and permanent fixes, follow up on overdue actions, and raise delays or risk decisions to the right leaders.\nApply KCS practices so known errors, workarounds, root causes, and lessons learned are captured in useful articles, linked to related records, reused during support, and improved as new information becomes available.\nChange Governance & CAB\nOwn and improve the Change Enablement process, standards, records, approval paths, and change schedule.\nIdentify schedule conflicts, high-risk periods, shared impacts, and the business and technical stakeholders who should review, approve, validate, or receive communications about material changes.\nReview change requests for business impact, risk, testing, dependencies, timing, communications, monitoring, support knowledge, business validation, recovery plans, and rollback readiness.\nCoordinate Change Advisory Board meetings, prepare decision information, and document approvals, conditions, owners, and accepted risks.\nDevelop and maintain change models using results, risk, frequency, repeatability, and knowledge data; present new or revised models to the CAB before they are approved as standard changes.\nEnsure failed, backed-out, emergency, or disruptive changes receive the appropriate incident, problem, post-change, and KCS follow-up.\nPractice Governance & Collaboration\nDefine clear roles, decision rights, workflows, templates, risk criteria, knowledge expectations, and record requirements for both practices.\nKeep problem, change, CAB, standard-change, and related knowledge records complete, accurate, linked, and ready for review or audit.\nProduce and explain metrics covering repeat incidents, problem age, corrective actions, change volume, schedule conflicts, change outcomes, standard-change performance, knowledge reuse, and knowledge gaps.\nUse metrics, KCS feedback, and article-use patterns to simplify work, improve change models, close knowledge gaps, and recommend process or automation priorities.\nKeep affected teams informed about major changes, known issues, risks, decisions, and progress, and work across technology, business, project, and vendor teams to support sound decisions and follow-through.\nCoach teams on Problem Management, Change Enablement, and KCS through practical guidance, job aids, feedback, and article reviews.\nEnsure both practices follow company policies, security standards, regulatory requirements, client-confidentiality rules, and knowledge-quality standards; prepare reports and evidence for leadership, risk, exam, and audit reviews.\nPerform other duties as assigned.\nQualifications:\nCommitment to maintain client confidentiality and data security\nCommunicate in a clear and service-oriented manner; use appropriate, professional language and grammar to effectively exchange ideas and information\nAbility to proactively work with both external and internal clients; relate with others in a professional manner to accomplish work responsibilities and objectives\nAbility to maintain regular, predictable attendance\nRequired\nA four-year degree in information technology, business, or a related field, or equivalent work experience.\nExperience in IT service management, application support, service operations, or a similar technology environment, including hands-on work with problem management, change enablement, root-cause analysis, change scheduling, CAB coordination, risk review, production support, or knowledge management.\nITIL 4 Foundation certification or higher.\nSuccessful completion of the Securities Industry Essentials (SIE) exam and Series 99 within 120 days of the start date.\nExperience using service-management tools to document workflows, maintain governance records, produce service metrics, and create or improve support knowledge.\nWorking knowledge of KCS principles, including searching before creating, reusing knowledge, improving articles during use, and capturing knowledge in the flow of work.\nStrong analytical, organizational, facilitation, coaching, communication, and decision-making skills, including the ability to explain technical issues, business impact, and risk to varied audiences.\nAbility to identify the right stakeholders, bring teams together, maintain accountability without direct authority, work independently, and manage competing priorities.\nAbility to travel as needed and support important changes or incidents outside market hours.\nCommitment to company policies, regulatory requirements, security standards, and client confidentiality.\nPreferred\nAdvanced ITIL or similar service-management certification.\nKCS Coach certification or equivalent experience coaching KCS, facilitating knowledge work, and improving knowledge quality.\nExperience as a problem or change practice owner, governance lead, process owner, or CAB facilitator, including developing change models and using performance and knowledge data to recommend standard changes.\nExperience in regulated financial services.\nExperience with Jira Service Management, Confluence, reporting, workflow automation, knowledge analytics, or release tools.\nWorking knowledge of Agile, DevOps, CI/CD, and service-readiness practices.\nWhat do we offer:\nCompetitive salary plus excellent benefits and perks including, but not limited to:\nMedical, Dental and Vision\nCompany 401(k)and ESOP contribution\nGenerous sick, vacation, and maternity/parental leave\nPaid holidays\nProfessional Development Opportunities\nTuition Reimbursement ($15,000 lifetime cap)\nDiscounted personal insurance including home, auto and recreational vehicles\nCharitable gift-matching program\nDavidson Day of Giving - Our tradition of positively impacting communities in which we live and work.\nThe potential base pay hiring range for this role is $74,000 - $90,000 annually. The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate.","description_format":"text","description_chars":7161,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Asset Management & Funds","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-09-15T20:16:36Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":5,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.542,"p_room":0.55,"age_days":41,"expected_fill_days":38,"reasons":["conf:0","stale_co","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/dadavidson-problem-change-governance-lead","json_url":"https://alion.io/job/dadavidson-problem-change-governance-lead.json","meta":{"generated_at":"2026-10-27T09:36:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10751,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673071},"rest":"https://alion.io/mcp/rest/get_company?id=673071"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdadavidson-problem-change-governance-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdadavidson-problem-change-governance-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdadavidson-problem-change-governance-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dadavidson-problem-change-governance-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdadavidson-problem-change-governance-lead"}]}