{"id":2603649,"url":"https://alion.io/job/dahsing-senior-manager-technical-support-team-lead","title":"Senior Manager, Technical Support (Team Lead)","company":{"id":1986096,"name":"Dahsing","domain":"dahsing.com","url":"https://alion.io/company/dahsing","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":175000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2175},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-05T12:47:20Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T23:10:06Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Job Purpose:\nLead and manage a team of VMware and Windows system administrators, ensuring the stability, security, performance, and continuous improvement of core infrastructure services.\nThis role is responsible for the operation, administration, and support of Windows Server, Active Directory, Exchange Email, Microsoft Azure, Microsoft 365, virtualization platforms, and related technologies. The position also oversees policy compliance, drives system integration initiatives, and delivers digital workplace solutions to support business objectives, operational excellence, and service reliability.\nMain Responsibilities:\nTeam Leadership & Oversight\nLead and mentor a team of infrastructure specialists, ensuring effective task allocation, performance management, and skills development.\n\nCoordinate cross-functional collaboration and act as the escalation point for complex technical issues.\n\nSystem & Directory Services Governance\nSupervise the administration of Windows servers and Active Directory services, including DNS, DHCP, NTP, and GPO management.\n\nOversee certificate lifecycle and support for specialized platforms such as Microsoft BizTalk (HIS).\n\nEnsure stability and integration of Microsoft Azure, Microsoft 365, and Microsoft Teams services.\n\nEnterprise Application Services\nOversee Microsoft Exchange (on-premises/online), Veritas Email Archiving, and Cisco IronPort SMTP gateway operations.\n\nManage mobile device platforms (Omnissa Boxer) and BYOD/CYOB deployments to ensure secure access.\n\nSupervise E-Fax (Ocean-Fax) and file server services, ensuring availability and access control.\n\nManage and support system monitoring tools (Netgain), ServiceNow CMDB, and SCCM, including configuration, maintenance, reporting, and troubleshooting to support infrastructure operations.\n\nVirtualization, VM Storage & Backup Infrastructure Oversight\nOversee virtualization (VMware 8.0, Sangfor HCI), ensuring performance, capacity planning, and lifecycle management.\n\nPatch and Upgrade\nOversee software patching and upgrade activities across infrastructure components to address end-of-support and security vulnerabilities.\n\nEnsure timely replacement or upgrade of legacy hardware and software to maintain vendor support and system reliability.\n\nIdentify, track, and remediate issues discovered during vulnerability assessments and System Acceptance Testing (SAT), ensuring timely resolution and successful implementation.\n\nGovernance & Reporting\nDevelop, review, and maintain policies, procedures, and documentation related to the team's areas of responsibility to ensure compliance, consistency, and operational excellence.\n\nDisaster Recovery & Resilience\nOversee the setup and monitoring of backup jobs for virtualization infrastructure to ensure data protection and recoverability.\n\nMaintain and regularly review disaster recovery (DR) procedures.\n\nCoordinate and support DR system activation during annual drills or as required.\n\nIncident & Problem Management\nLead the team in resolving infrastructure-related incidents, conducting root cause analysis, and implementing preventive and corrective actions to improve system reliability.\n\nProject & Change Management\nCoordinate infrastructure changes across virtualization platforms and Microsoft 365 cloud services, ensuring minimal disruption, operational stability, and alignment with business requirements.\n\nLiaise with vendors on the procurement, implementation, maintenance, and ongoing support of hardware and software solutions, ensuring service quality and cost effectiveness.\n\nIncumbent Requirements:\nEducation & Certification\nBachelor’s degree in Information Technology, Computer Science, or related field.\n\nMicrosoft certifications (e.g., MCSA, MCSE) and or VMware certifications preferred\n\nITIL certification is a plus.\n\nWork Experience\nMinimum 10 years of experience in system administration, including at least 5 years of people management experience leading a mid-sized team (5-7 staff), with a proven track record of managing enterprise infrastructure environments.\n\nStrong hands-on experience with Microsoft Azure, Microsoft 365, Windows Server, Active Directory (AD), Microsoft Exchange, SCCM, Group Policy Objects (GPO), and file services.\n\nGood knowledge of VMware and Sangfor virtualization environments, including administration, maintenance, performance tuning, and troubleshooting.\n\nFamiliarity with Enterprise Vault, OceanFax, and Omnissa Boxer administration and support.\n\nExperience with ServiceNow CMDB and NetGain monitoring tools, including configuration, maintenance, reporting, and operational support.\nSkills & Competencies\nSolid understanding of system security, vulnerability management, patching, and regulatory compliance requirements.\n\nStrong vendor management skills, including contract coordination, service delivery oversight, and relationship management.\n\nStrong leadership, communication, and problem-solving skills, with the ability to lead teams and drive operational excellence.\n\nAbility to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced, high-pressure environment.\n\nCompetencies & Personal Attributes\nStrong leadership, communication, and stakeholder management skills, with the ability to lead teams and drive operational excellence.\n\nExcellent interpersonal skills and the ability to collaborate effectively with cross-functional teams, business users, vendors, and senior management.\n\nStrong analytical, troubleshooting, and problem-solving skills, with the ability to resolve complex infrastructure issues.\n\nAbility to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.\n\nDetail-oriented with a structured and methodical approach to system administration and service management.\n\nProactive, self-motivated, and committed to continuous learning and professional development.\n\nAbility to perform effectively under pressure while maintaining a high standard of service quality and operational reliability.","description_format":"text","description_chars":6010,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T08:55:05Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.347,"p_room":0.28,"age_days":77,"expected_fill_days":27,"reasons":["conf:2","stale_co","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/dahsing-senior-manager-technical-support-team-lead","json_url":"https://alion.io/job/dahsing-senior-manager-technical-support-team-lead.json","meta":{"generated_at":"2026-10-23T01:34:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2612,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1986096},"rest":"https://alion.io/mcp/rest/get_company?id=1986096"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdahsing-senior-manager-technical-support-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdahsing-senior-manager-technical-support-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdahsing-senior-manager-technical-support-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dahsing-senior-manager-technical-support-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdahsing-senior-manager-technical-support-team-lead"}]}