{"id":3765011,"url":"https://alion.io/job/daikin-applied-senior-service-coordinator","title":"Senior Service Coordinator","company":{"id":2048227,"name":"Daikin Applied","domain":"daikinapplied.com","url":"https://alion.io/company/daikinapplied","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":51,"ghost_share":0,"stale_share":0.843,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Romeoville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-04T19:45:44Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-11T03:54:51Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Thermosystems:\nFounded in 2000, Thermosystems, a member of the Daikin group, is a manufacturer’s representative specializing in commercial heating, ventilation, and air conditioning (HVAC) products and controls. Our mission is to be the trusted partner behind complete HVAC solutions, bringing the expertise and guidance our customers deserve-because better buildings start with better partners.\nHeadquartered in Elmhurst, Illinois, we operate offices in Elmhurst, Romeoville, Peoria, Chicago, the Quad Cities, and Des Moines. Our organization includes dedicated equipment, solutions, and service sales teams, along with a comprehensive parts and full-service department to support the products we represent.\nWe offer a comprehensive benefits package that includes medical, dental, and vision insurance; short-term disability and life insurance; paid time off and paid holidays; and a 401(k) with profit sharing, among other benefits. At Thermosystems, you will be encouraged to grow, apply what you know, and see the impact of your hard work.\nIf you want to learn more about Thermosystems, visit us at www.thermohvac.com today!\nPosition Overview\nThe Senior Service Coordinator plays a key role in managing the daily operations of our service department. This position oversees scheduling, customer communication, technician dispatch, and project coordination while driving efficiency, financial accuracy, and customer satisfaction. The ideal candidate will bring experience, initiative, and leadership to ensure all service activities align with company goals and standards.\nLocation: Romeoville, IL\nJob Responsibilities:\nOversee and prioritize the scheduling and dispatching of service technicians based on workload, location, and expertise.\nServe as the main point of contact for key customers, managing escalations and complex service needs with professionalism and urgency.\nManage all phases of service projects-from scheduling and parts procurement to close-out and invoicing.\nCollaborate with Service Managers to monitor backlog, forecast labor needs, and ensure profitability and operational efficiency.\nReview technician reports, time entries, and materials for accuracy prior to billing.\nSupport warranty management, equipment startups, and subcontractor coordination.\nPartner with accounting to track billing progress, verify invoicing accuracy, and support collections efforts when necessary.\nIdentify and implement process improvements to enhance service delivery and communication flow.\nPrepare and present service reports, and updates to management.\nSupport and optimize use of service software systems including BuildOps and Microsoft 365 tools.\nPerform other duties as assigned.\nQualifications\nAssociate or bachelor’s degree in business administration, mechanical engineering, or related field preferred.\nMinimum 5+ years of experience in service coordination or operations management within the mechanical or HVAC industry.\nProven ability to manage multiple service projects and customer accounts simultaneously.\nStrong financial understanding of billing, cost control, and margin management.\nExperience using BuildOps or similar service management software preferred.\nProficient in Microsoft 365 Suite (Excel, Outlook, Teams, Word, and SharePoint).\nExceptional communication, organization, and leadership skills.\nAbility to work independently and exercise sound judgment in a fast-paced environment.\nWhy Thermosystems\nCompetitive compensation\nComprehensive benefits package\nSupportive team environment and strong company culture\nThe typical salary for this position ranges from $70,000 - $100,000 in IL. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.\nIf you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Thermosystems!\nEmployment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.","description_format":"text","description_chars":4364,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-04T19:45:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 10","filings_12m":10,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["conf:1","stale_co","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/daikin-applied-senior-service-coordinator","json_url":"https://alion.io/job/daikin-applied-senior-service-coordinator.json","meta":{"generated_at":"2026-11-11T11:09:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19292,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2048227},"rest":"https://alion.io/mcp/rest/get_company?id=2048227"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdaikin-applied-senior-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdaikin-applied-senior-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdaikin-applied-senior-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/daikin-applied-senior-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdaikin-applied-senior-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3765011}},{"tool":"search_jobs","arguments":{"company":"daikinapplied.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3765011},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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