{"id":3278666,"url":"https://alion.io/job/daikin-comfort-customer-service-representative","title":"Customer Service Representative","company":{"id":1808051,"name":"Daikin Comfort","domain":"daikincomfort.com","url":"https://alion.io/company/daikincomfort","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":25,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false}],"status":"live","first_seen_at":"2026-10-01T20:47:39Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-11-02T01:26:58Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"The Customer Service Representative (CSR) may be among a customer’s first contacts with Motili. CSRs providing fast, friendly, and accurate information for customers and others has a lasting effect. For this reason - Motili CSRs work directly with our Home Warranty Company, contractors and yes sometimes the customer. Our main goal is to provide excellent customer service when providing information about Goodman/Daikin products, services, and features and assists with quotations, processing orders, and respond to customer complaints. Motili CSRs provide great customer service using fast, friendly, and accurate information while responding to customers, processing chat requests, general service requests, orders and quotes for services. When presented with a complaint, a CSR’s professionalism, use of issue resolution and de-escalation techniques can effectively resolve many issues to the mutual benefit of both the customer and the Company.\nMay include;\nProvide fast, friendly and accurate information and assistance - for customers and other team members.\nMaintain professionalism and exhibit patience at all times to ensure customer expectations are met.\nInteract politely and effectively with customers, fellow employees, and business partners.\nCollaborate with co-workers for help with trouble shooting or answering questions.\nAnswer customer support emails, branch questions or requests/taking on responses for our Bangkok team \nEducate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.\nProvide accurate information regarding availability of in-stock items, product and delivery information\nProcess submitted orders, requests for quotations and assign tickets using designated CSR software (Freshdesk) order center.\nRecommend alternate products based on cost, availability, or specifications.\nAssist with month end clean-up for orders that have not been closed out for billing.\nMonitor scheduled shipment dates to ensure timely delivery and expedite as needed.\nObtain accurate information from vendors relating to shipment dates and expected date of delivery.\nParticipate in on-the-job training activities, cross-train other employees on various tasks, and take individualized training - as assigned.\nEffectively adhere to policy and procedures in compliance with Company policy and the law.\nMaintain clean, professional, and safe work environment; creating an environment that welcomes others.\nAdhere to Motili Inc. culture related to respect for the individual, service to our customers and striving for excellence.\nParticipate in additional projects/activities to support ongoing business needs.\n\nTelecommunication experience, answering phones and directing calls\n1 - 3 years of more in customer service or 1-3 years in inside sales\n3 plus years of experience in HVAC/Plumbing and/or Contractor/Building trades - preferred\n\nHigh School Diploma or G.E.D - required\nAssociate’s degree - a plus\n\nMIN: $22.69 and 28.28 hourly\nThe Company offers a comprehensive benefits package. Benefits for employees include healthcare and dental insurance, life and long-term disability insurance, 401K and different types of paid time off.\nThe Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.","description_format":"text","description_chars":3996,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Manufacturing","Energy Efficiency","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-26T15:29:25Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.573,"p_room":0.55,"age_days":30,"expected_fill_days":29,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/daikin-comfort-customer-service-representative","json_url":"https://alion.io/job/daikin-comfort-customer-service-representative.json","meta":{"generated_at":"2026-11-02T01:28:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2292,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808051},"rest":"https://alion.io/mcp/rest/get_company?id=1808051"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdaikin-comfort-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdaikin-comfort-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdaikin-comfort-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/daikin-comfort-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdaikin-comfort-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3278666}},{"tool":"search_jobs","arguments":{"company":"daikincomfort.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3278666},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}