{"id":3278633,"url":"https://alion.io/job/daikin-comfort-customer-service-representativeinside-sales-representative-level-2","title":"Customer Service Representative/Inside Sales Representative","company":{"id":1808051,"name":"Daikin Comfort","domain":"daikincomfort.com","url":"https://alion.io/company/daikincomfort","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":25,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":115000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2720},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-08T20:15:45Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T17:30:55Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our Columbia, MO branch. The CSR sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products, and services. The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.\nWhy work with us?\n> Benefits are effective on day one for all full-time direct hires.\n> Training programs are available to help guide team members and develop new skills.\n> Growth Opportunities - there are immense opportunities to grow your career.\n> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.\nMay include:\nHelp the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.\nProvide excellent customer service vi­a face to face, phone calls and e-mails. \nExecute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.\nRecommend alternate products based on cost, availability or specifications as needed.\nObtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.\nGenerate new and repeat sales by providing product and technical information in a timely manner.\nEducate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.\nProvide accurate information regarding availability of in-stock items.\nAssist customers with warranties and returns.\nCollaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.\nPeriodically reach out to customers to determine satisfaction with the organization, products, and services\nMaintain records and prepare reports on sales activities. \nExpand knowledge of HVAC products and keep current with latest trends within the industry\nWork positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.\nUnderstand and follow work instructions, operating procedures, and company policies.\nParticipate in additional projects/activities to support ongoing business needs.\n\nNature and Scope:\nWorks within well-defined instructions\nUses established procedures and works under supervision to perform assigned tasks \nWork is closely supervised\nKnowledge & Skills:\nKnowledge of HVAC equipment/products is preferred\nGeneral Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications\nEffective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;\nPositive, professional attitude, handling difficult customers with ability to diffuse negative situations\nGood phone etiquette and e-mail etiquette\nAbility to deal with high-volume customer traffic\nEffective verbal skills - must be able to explain fairly technical parts of information clearly\nWritten skills - must be able to effectively & timely communicate via e-mail with customers & accurately input orders\nEffective organizational skills and time management skills including ability to prioritize and multi-task\nHigh level of attention to detail and accuracy\nAbility to establish positive working relationships with internal and external customers and employees\nAbility to use good judgment and strong work ethics and integrity on the job\nAbility to understand and follow procedures, work instructions, and company policies\nExperience:\n3 - 6 years of progressive sales & customer service experience\n3+ years in the HVAC industry preferred\nEducation:\nHigh School diploma or GED equivalent, some college preferred\nPhysical Requirements/Work Environment:\nMust be able to perform essential responsibilities with or without reasonable accommodations.\nQualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.\nThe Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. 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