{"id":3278630,"url":"https://alion.io/job/daikin-comfort-receptionist","title":"Receptionist","company":{"id":1808051,"name":"Daikin Comfort","domain":"daikincomfort.com","url":"https://alion.io/company/daikincomfort","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":28,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T14:35:39Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-05T05:53:30Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Arista Air Conditioning, the premier HVAC service provider in the New York metropolitan area, is seeking a warm, professional, and highly organized Customer Service Representative / Receptionist to join our team. This role is the voice of Arista for many of our customers and plays a vital part in ensuring a seamless, positive experience from the moment a customer contacts us.\nAssists with the arrival and greeting of all Daikin guests and visitors that enter DTTP, providing an exceptional experience while guiding them through the process of getting a visitors badge to connecting with the Daikin employee they are meeting. Helps to maintain the first impression of the company and building by exceeding the guest/visitors expectations and keeping the main areas neat and ready to go.\nThis individual will answer incoming calls, create service requests, support scheduling, and assist with daily administrative tasks. We are looking for someone who brings a customer-first mindset, kindness, professionalism, and a strong desire to support both customers and coworkers.\nWhy work with us?\nBenefits are effective on day one for all full-time direct hires.\nTraining programs are available to help guide team members and develop new skills.\nGrowth Opportunities - there are immense opportunities to grow your career.\nYou will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. \nPosition Responsibilities may include;\nBecomes the guest/visitor liaison as they enter the building, greeting all guests/visitors, offers beverage (coffee, bottled water) and if needed - offers coat check, umbrella bags, luggage storage, and assistance in business center and accommodates guest/visitor until Arista/Daikin contact arrives. \nCoordinates with security to have visitor badges prepared, assist with logging ID information \nAssists with contacting Arista/Daikin employee their appointment/visitor has arrived \nMaintains the neatness of the lobby area \nMaintains the neatness of the two guest conference rooms and keeps meeting kits stocked with appropriate supplies \nMaintains the neatness of cold/hot beverage station and stocked with appropriate supplies \nAnswers phone calls from external/internal customersAnswer and route incoming customer requests (calls, emails and third party platforms) in a friendly, timely, and professional manner\nGather detailed information regarding HVAC service needs and enter accurate service requests into Arista’s ERP/dispatch system\nProvide warm, helpful customer service and address basic inquiries related to maintenance, service, installations, and billing\nIdentify urgent HVAC situations (e.g., no heat, leaks) and escalate appropriately\nMaintain and update customer accounts, service history, and internal documentation\nCoordinate with the service and dispatch teams to schedule customer appointments\nFollow up with customers regarding scheduling updates, confirmations, and service status\nSupport general office administrative duties including filing, data entry, and email correspondence\nAssist other departments when needed to ensure smooth office operations\nRepresent Daikin/Arista’s values of professionalism, care, and exceptional service in every interaction\n\nIs knowledgeable about facility and conference room location to assist with directions \nPerform additional projects/duties to support ongoing business needs \nNature & Scope:\nWorks within well-defined instructions \nUses established procedures and works under supervision to perform assigned tasks \nWork is closely supervised \nKnowledge & Skills:\nGood communication skills. \nMust have a positive attitude with the ability to remain flexible and patient \nExcellent organizational and multitasking skills \nExcellent administrative skills \nAbility to understand and follow written and oral instructions \nAbility to complete projects in a timely manner \nApplies advanced skills in customer relations \nBilingual proficiency in Spanish or Vietnamese required \nExperience:\nUp to two years preferably in a customer service role \nPrevious customer service or receptionist experience (HVAC or trades industry a strong plus)\nExcellent phone etiquette and communication skills\nAbility to multitask effectively in a high-volume, fast-paced environment\nExperience with ERP or dispatching software preferred; training available\nStrong attention to detail and accuracy in data entry\nProficient with Microsoft Office and general computer applications\nReliable, punctual, and eager to support the team\nEducation:\nHigh school diploma \nPeople Management: No\nPhysical Requirements / Work Environment: Must be able to perform essential responsibilities with or without reasonable accommodations\nReports To: VP of Service Sales\nPay Range: $20-21/hour\nQualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.\nThe Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.","description_format":"text","description_chars":5761,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Vietnamese","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Manufacturing","Energy Efficiency","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-26T15:29:25Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.498,"p_room":0.75,"age_days":26,"expected_fill_days":27,"reasons":["conf:0","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/daikin-comfort-receptionist","json_url":"https://alion.io/job/daikin-comfort-receptionist.json","meta":{"generated_at":"2026-11-05T06:55:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8580,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808051},"rest":"https://alion.io/mcp/rest/get_company?id=1808051"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdaikin-comfort-receptionist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdaikin-comfort-receptionist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdaikin-comfort-receptionist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/daikin-comfort-receptionist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdaikin-comfort-receptionist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3278630}},{"tool":"search_jobs","arguments":{"company":"daikincomfort.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3278630},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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