{"id":3278598,"url":"https://alion.io/job/daikin-comfort-technical-service-manager-2","title":"TECHNICAL SERVICE MANAGER","company":{"id":1808051,"name":"Daikin Comfort","domain":"daikincomfort.com","url":"https://alion.io/company/daikincomfort","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":22,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":163000,"period":"year","method":"role_country_seniority_unknown","sample_n":13135},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T20:18:35Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-30T14:23:03Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our Technical Service Manager position to support the business for the Lawrenceville, GA area. The Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of upper management to ensure customer satisfaction while meeting departmental goals and objectives.\nWhy work with us?\nBenefits are effective on day one for all full-time direct hires\nTraining programs are available to help guide team members and develop new skills\nGrowth Opportunities - there are immense opportunities to grow your career\nYou will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.\nPosition responsibilities may include:\nProvide support for dealers/contractors to resolve technical issues \nEarly Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation \nGathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints \nValidation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes \nField Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on the success of Corrective Actions \nConduct Installation and Tech Support Training; focus on targeted dealers with high failure rates \nProduce training materials for sessions \nProduce materials and conduct installation and service training sessions \nResponsible for high quality, cost-efficient and on-time service operation (internal and external) \nEnsure the availability and quality of communications with our customers \nPerform additional projects/duties to support ongoing business needs. \nNature & Scope:\nApplies advanced knowledge of job area typically obtained through advanced education and work experience \nManages projects and processes while working independently and with limited supervision \nCoaches and reviews the work of lower-level professionals \nProblems faced are difficult and sometimes complex; takes a new perspective on existing solutions \nKnowledge & Skills:\nFormal Product Training - effectively train/educate customers on our products \nStrong HVAC technical knowledge, operating systems, mechanical and electrical ability \nExcellent customer service, relationship management, and interpersonal skills \nProficiency in MS Outlook, Word, Excel, and PowerPoint \nMust have excellent communication skills both written and verbal and HVAC technical acumen \nHigh level of attention to detail and problem-solving skills \nExcellent organizational, time management, and project management skills \nAbility to apply good judgment, strong work ethics, and integrity on the job \nHighly self-motivated and directed with the ability to work in a fast-moving environment \nAbility to apply good judgment, strong work ethic, and integrity on the job. \nExperience:\n5+ years in field service and repair \nEducation/Certification:\nHigh School Diploma or GED equivalent \nHVAC training/certification required \nPeople Management: No\nPhysical Requirements / Work Environment:\nMust be able to perform essential responsibilities with or without reasonable accommodations \nTravel is required - up to 50% \nReports To:\nManager, Divisional Tech Services \nQualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.\nThe Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.\n#LIKWS","description_format":"text","description_chars":4632,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Manufacturing","Energy Efficiency","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-26T15:29:25Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.597,"p_room":0.9,"age_days":14,"expected_fill_days":27,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/daikin-comfort-technical-service-manager-2","json_url":"https://alion.io/job/daikin-comfort-technical-service-manager-2.json","meta":{"generated_at":"2026-10-30T18:33:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7643,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808051},"rest":"https://alion.io/mcp/rest/get_company?id=1808051"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdaikin-comfort-technical-service-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdaikin-comfort-technical-service-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdaikin-comfort-technical-service-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/daikin-comfort-technical-service-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdaikin-comfort-technical-service-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3278598}},{"tool":"search_jobs","arguments":{"company":"daikincomfort.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3278598},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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