{"id":3278897,"url":"https://alion.io/job/daikin-comfort-technical-support-specialist-sdifit-unit","title":"Technical Support Specialist - SDI/Fit Unit","company":{"id":1808051,"name":"Daikin Comfort","domain":"daikincomfort.com","url":"https://alion.io/company/daikincomfort","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":23,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waller, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-09T16:58:27Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-28T00:18:38Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"The HVAC Service Support Specialist provides technical support to contractors, distributors, engineers, and end users for Daikin’s US domestic product lines. Provides pre and post-sales technical support including equipment troubleshooting and applications assistance via telephone and email.\nNote: This is not an information technology, or software opportunity. Ideal candidate must have worked in HVAC service, installations, repair, etc.\nMay include:\nProvide prompt and courteous responses to calls coming into the Technical Support Center hotline \nProvide pre and post-sales technical support via telephone and email \nAssist Reps, Distributors, and Contractors in troubleshooting and in the application of Daikin equipment, connection ratio, capacity de-rates, and equipment selection \nMay conduct virtual modeling for troubleshooting and provide resolution \nLog all calls and incidents into the CRM module to track information by customer, model number, and project \nUpon request, provide information such as submittal drawings, wiring diagrams, capacity tables, clearances, piping recommendations based on piping rules, or other information as published in Daikin’s equipment literature. \nAssist the Manager in the distribution of requests for field visits and training to the appropriate Daikin Service Representative \nFollow up on customer inquiries to ensure job completion and job satisfaction \nProvide selection software support \nHelp explain control-related questions \nPerform additional projects/duties to support ongoing business needs. \nNature & Scope:\nApplies practical knowledge of job area typically obtained through advanced education and work experience \nEncouraged to seek continuous improvements \nPerforms a range of mainly straightforward assignments \nWorks independently with general supervision \nProblems faced are difficult but not typically complex \nKnowledge & Skills:\nExcellent communication and interpersonal skills to interact effectively with diverse client group \nAbility to troubleshoot in-depth service issues via phone \nAbility to read, analyze, and interpret technical business periodicals, professional journals, and technical procedures \nAbility to write reports, business correspondence, and procedure manuals \nAbility to read and edit technical drawings/prints \nAbility to effectively present information and respond to questions from management, clients, and customers \nAbility to work in a technically dominated environment: engineering, contracting, and construction. Trades and ability to absorb and commit technical information to knowledge quickly \nAbility to anticipate and solve practical problems and resolve issues \nSelf-starter with the ability to work both independently and within a team \nAbility to effectively communicate ideas and properly describe problems and solutions \nAbility to effectively handle multiple tasks, time management, and prioritization skills \nWell-developed planning, organization, analytical, and decision-making skills \nProficient computer skills, such as Excel and PowerPoint, Word (MS Office) \nAbility to produce clear, timely, and concise documentation and have well-developed problem-solving skills \nAbility to apply good judgment, strong work ethic, and integrity on the job. \nCompetencies:\nExperience:\n3-5 years of experience in the HVAC field or a technical support role \nHVAC installation and/or repair experience STRONGLY PREFERRED\nEducation/Certification:\nHigh School Diploma or GED Equivalent \nVocational Certification / Degree preferred \nPeople Management: No\nPhysical Requirements / Work Environment:\nMust be able to perform essential responsibilities with or without reasonable accommodations \nRequired regularly to sit, talk, and listen \nRequired to stand, walk, use hands to pick up, handle or feel and reach with arms \nAbility to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary \nMust be able to travel on business occasionally or work beyond normal work hours as necessary \nMust be able to lift boxes and/or equipment of up to 30 pounds \nWorking Conditions -noise level in the work environment is usually quiet to moderate \nReports To:\nSUPERVISOR OF TECHNICAL SUPPORT CENTER \nQualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.\nThe Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.","description_format":"text","description_chars":5245,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Manufacturing","Energy Efficiency","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-26T15:33:06Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.425,"p_room":0.28,"age_days":47,"expected_fill_days":21,"reasons":["conf:4","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/daikin-comfort-technical-support-specialist-sdifit-unit","json_url":"https://alion.io/job/daikin-comfort-technical-support-specialist-sdifit-unit.json","meta":{"generated_at":"2026-10-28T04:53:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6415,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808051},"rest":"https://alion.io/mcp/rest/get_company?id=1808051"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdaikin-comfort-technical-support-specialist-sdifit-unit"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdaikin-comfort-technical-support-specialist-sdifit-unit"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdaikin-comfort-technical-support-specialist-sdifit-unit"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/daikin-comfort-technical-support-specialist-sdifit-unit\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdaikin-comfort-technical-support-specialist-sdifit-unit"}]}