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Responsible for ensuring customer satisfaction through training and providing satisfactory customer technical support.\nPosition Responsibilities may include:\nFacilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications\nWork with subject matter experts to develop or enhance curriculum as required\nPrepare training facility and lab prior to training classes\nMaintain training material inventory at assigned location\nMaintain training facility standards, including equipment and tools\nAssist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals\nProvide training support, including communication, promotion and coordination of product and technical training\nActs as a liaison between sales, product marketing, service, and training\nAssist at educational or industry conferences; ability to present at conferences\nPerform additional projects/duties to support ongoing business needs.\nAudit technical trainers 1&2 and experienced independent trainers.\nNature & Scope:\nIs recognized as a subject matter expert in job area\nManages large projects or processes with limited oversight from manager\nCoaches, reviews, and delegates work to lower-level professionals\nProblems faced are difficult and often complex\nKnowledge & Skills:\nExperience training in the technical service field\nProficiency with MS Office (Outlook, Word, Excel and PowerPoint)\nKnowledge of HVAC products and controls\nKnowledge of management systems is a plus\nProven track record of success in service and customer service\nExcellent written and verbal communication skills\nExcellent presentation and facilitation skills\nAbility to interact with students of varied backgrounds\nAbility to effectively present information and respond to questions from management, students and customers\nAbility to interact effectively with internal and external customers; builds long-term business relationships; represents the Company’s brand to all customers\nAbility to read, analyze and interpret technical business periodicals, professional journals and technical procedures\nAbility to write reports, business correspondence and develop course curriculum\nAbility to anticipate and solve practical problems and resolve issues\nCustomer focus - proactively finds ways to exceed customer needs\nDetail-oriented, well organized\nAbility to work in a team environment and take initiative individually\nAbility to apply good judgment, strong work ethic, and integrity on the job.\nExperience:\n8+ years of experience with HVAC installation, commissioning, service and maintenance\n8+ years facilitating product and technical training\nEducation/Certification:\nHVAC degree or certification\nBachelor’s degree in Engineering, or related field, preferred\nPeople Management: No\nPhysical Requirements / Work Environment:\nMust be able to perform essential responsibilities with or without reasonable accommodations\nReports To: MANAGER, TECHNICAL TRAINING\nSalary Range\n$90,690.00 to $113,360.00 CAD\nQualified Applicants must be legally authorized for employment in the Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the Canada.\nThe Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. 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