{"id":2549149,"url":"https://alion.io/job/dakcs-software-support-specialist","title":"Software Support Specialist","company":{"id":2987143,"name":"DAKCS","domain":"dakcs.com","url":"https://alion.io/company/dakcs","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-03-20T00:00:00Z","employer_posted_date":"2026-03-20","last_verified_at":"2026-10-17T02:33:55Z","board_verified":true,"closed_at":null,"days_open":211,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":210},"description":"Who We Are:DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row.\nWho we are looking for:We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL.\nIn this role, you will:\nBe responsible for answering incoming phone calls\nDiagnose software problems\nFix/write code to resolve customer concerns\nAnswer operational questions\nTrain customers on software functions\nDeliver professional customer service\nWhat you need to be successful in this role:\nAbility to read, write, understand, and debug code\nInitiative and a positive can-do attitude\nA passion for problem solving\nWillingness to learn\nStrong communication skills and ability to effectively talk with customers and other team members about software issues\nAdditional things to help you be successful are:\n1-2 years of technical support or customer service experience and working with software related problems\nKnowledge of SQL, C#, and object oriented programming in general.\nMust demonstrate the ability to learn other languages\nAbility to diagnose and correct software-related issues\nExperience working with LINUX/UNIX operating systems\nAbility to read and understand directions and help document those directions as they relate to understanding software applications\nLearn to teach and train the software application to our customers\nRecord steps taken to resolve customer questions or issues\nWhat you will love about us:\nCompetitive pay\nEngaging & challenging work\nExcellent culture - 35 employees, team-oriented, learning focused, highly engaged\nJoining a company who highly values their employees and gives them a voice\nCasual environment\nOpportunities to grow with the company\nYearly personal fulfillment fund\nConnective experiences: celebrations, engagement activities, wellness challenges, etc.","description_format":"text","description_chars":2272,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T17:33:20Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.201,"p_room":0.28,"age_days":210,"expected_fill_days":33,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dakcs-software-support-specialist","json_url":"https://alion.io/job/dakcs-software-support-specialist.json","meta":{"generated_at":"2026-10-17T03:04:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4105,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2987143},"rest":"https://alion.io/mcp/rest/get_company?id=2987143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdakcs-software-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdakcs-software-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdakcs-software-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dakcs-software-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdakcs-software-support-specialist"}]}