{"id":1397058,"url":"https://alion.io/job/dallassymphony-marketing-audience-experience-manager","title":"Marketing & Audience Experience Manager","company":{"id":1832181,"name":"DallasSymphony","domain":"dallassymphony.org","url":"https://alion.io/company/dallassymphony","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":68000,"max":78000,"currency":"USD","period":"year","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-25T22:11:20Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-25T07:35:58Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Description\nDallas Symphony Orchestra (DSO) is seeking a creative, collaborative and organized marketing professional to serve as Marketing & Audience Experience Manager, a new member of the Marketing, Communications & Media and Guest Services team.\nReporting to the Director of Marketing & Audience Development, this role is responsible for executing the DSO's local advertising, in-venue marketing, and audience experience initiatives in support of ticket sales, subscriptions, and patron engagement. This is a highly collaborative, hands-on role that partners closely with Creative Services, Communications & Media, Guest Services & Ticketing, Meyerson Operations, and Artistic Operations to bring campaigns and activations to life across advertising, in-venue, and patron touchpoints.\nKey Responsibilities\nLocal Advertising\nWork with Director of Marketing & Audience Development (DMAD) to set campaign timelines-ensuring campaigns are coordinated with other Marketing and Development efforts \nManage ad buys for radio, TV, print, OOH and other media as needed \nManage in coordination with the Creative Services team, direct mail campaign logistics including creative production timelines, coordinating with mailing house, and communicating patron record updates to Guest Services. \nWork in coordination with Digital Marketing Manager to ensure local advertising campaigns are timely and aligned \nAdhere to established concert and campaign budgets, monitoring invoices and keeping up-to-date records \nSupport the DMAD with distribution plans for season brochures and promotional mailings \nIn-Venue Marketing\nSchedule team member assignments for concert duty and communicate lobby activation responsibilities to staff \nMaintain print and in-venue marketing materials including banners and stands, posters, digital signage, brochures and booklets, promotional giveaway items, etc. \nDevelop a plan for in-venue signage and collateral and work with Creative Services on design and timelines to make sure marketing collateral is always up to date \nCreate and schedule in-venue videos that are shown on the television monitors at each concert \nAudience Experience\nLead engaging, relevant activations for DSO concerts, community programs, donor events as applicable, and other patron touchpoints \nCoordinate annual activations aligned with subscription marketing plans for early renewals, renewals, and acquisitions \nReview all post-concert surveys and report on findings and opportunities for improvement with Meyerson Operations and Artistic Operations \nSupport the DMAD in community partnership execution through cross-promotion and audience engagement efforts \nCollaborate with Communications & Media to gather patron stories, sentiments, and real-time feedback on activations \nReporting\nWork with the DMAD to identify KPIs for subscriber and patron experience success \nPrepare monthly and campaign specific post-concert reports \nEvaluate tactics, assess impact, and adjust strategies to improve the effectiveness of our traditional media marketing and patron experiences \nRequirements\nBachelor's degree Marketing, Business Administration, Music Business, Communications or an equivalent combination of education and professional experience\nMinimum of 1-3 years in marketing, with a focus on advertising, event production, or audience/patron engagement \nExperience managing local advertising placements (radio, TV, print, OOH, or direct mail), including vendor and budget coordination \nWorking knowledge of audience feedback tools and post-event reporting \nStrong writing and storytelling skills, with copywriting experience \nDemonstrated ability to think both strategically and creatively \nAbility to prioritize and manage multiple projects and deadlines across a variety of internal departments and external partners \nAbility to troubleshoot and solve problems independently, while initiating and driving programs as a results-oriented team player \nCreative aptitude for designing contests, giveaways, and interactive activations that build audience engagement \nStrong analytical skills with the ability to evaluate audience engagement in real time and post-event, translating findings into strategy \nKeen attention to brand consistency across in-venue materials, signage, and activations \nAbility to adapt quickly to shifting priorities across multiple concurrent projects \nPassion for the arts and a commitment to audience engagement and community impact \nProficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook \nPreferred\nExperience in the arts, entertainment, or nonprofit sector \nExperience planning and executing live event activations, promotions, or experiential marketing \nExperience managing event logistics, including vendor coordination, staffing, and production timelines \nFamiliarity with Tessitura or a comparable CRM/ticketing platform \nWork Environment\nSome evening and weekend work is expected to support performances, events, and community engagement efforts? \nHybrid work environment\nValues in Action\nIntegrity: Ensures marketing campaigns, budgets, timelines, and patron-facing materials are accurate, consistent, and thoughtfully executed while using audience feedback and performance data to identify opportunities for improvement.\nCreativity: Develops engaging marketing campaigns, in-venue experiences, activations, and promotional opportunities that bring the DSO brand to life and create memorable experiences for patrons.\nConnection: Collaborates across departments, external partners, and community organizations to create cohesive audience experiences that deepen patron engagement and strengthen the DSO’s connection with the diverse communities it serves.\nRespect: Creates welcoming and inclusive experiences for patrons by listening to audience feedback, valuing diverse perspectives, and collaborating thoughtfully with colleagues, partners, and community members. \nThe Dallas Symphony Orchestra offers a competitive benefits package, free onsite parking, and access to complimentary concert tickets when available.\nEqual Employment Opportunity\nThe Dallas Symphony Association is an equal opportunity employer and is committed to creating a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nSalary Description\n$68,000-$78,000","description_format":"text","description_chars":6563,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Content Creation","Digital Media"],"lifecycle":[{"event":"open","at":"2026-09-28T13:53:20Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.676,"p_room":0.55,"age_days":29,"expected_fill_days":21,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":78000,"is_top_pay":true},"html_url":"https://alion.io/job/dallassymphony-marketing-audience-experience-manager","json_url":"https://alion.io/job/dallassymphony-marketing-audience-experience-manager.json","meta":{"generated_at":"2026-10-25T08:25:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11993,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1832181},"rest":"https://alion.io/mcp/rest/get_company?id=1832181"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdallassymphony-marketing-audience-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdallassymphony-marketing-audience-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdallassymphony-marketing-audience-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dallassymphony-marketing-audience-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdallassymphony-marketing-audience-experience-manager"}]}