Sales Advisor - Madrid

Job Description - Sales Advisor

Damiani Boutique - Galería Canalejas | Madrid

About Damiani

Damiani is one of Italy's most prestigious luxury jewelry Houses, renowned worldwide for its exceptional craftsmanship, timeless elegance, and excellence in fine jewelry. We are looking for a passionate and experienced Sales Advisor to join our boutique at Galería Canalejas, Madrid, delivering an outstanding luxury experience to an international clientele.

Key Responsibilities

• Deliver an exceptional and personalized client experience, ensuring the highest standards of luxury service.
• Develop strong relationships with local and international clients through proactive clienteling and CRM activities.
• Achieve and exceed individual and boutique sales targets and KPI objectives.
• Present and sell Damiani's Fine Jewelry and Luxury Timepieces, sharing the Maison's heritage, craftsmanship, and product expertise.
• Identify clients' needs and provide tailored recommendations to create memorable shopping experiences.
• Support after-sales service and follow-up to ensure long-term client satisfaction and loyalty.
• Maintain the boutique's visual merchandising standards and ensure products are presented according to the Maison's guidelines.
• Contribute to inventory management, stock organization, and operational excellence.
• Work collaboratively with the boutique team to achieve business goals and uphold Damiani's values and image.

Profile

• Minimum 3-5 years' experience in Luxury Retail, preferably within Fine Jewelry, High-End Watches, or Luxury Fashion.
• Proven track record of achieving sales targets and delivering outstanding customer service.
• Strong clienteling skills with the ability to build long-lasting relationships with high-net-worth and international clients.
• Passion for luxury, craftsmanship, and exceptional service.
• Excellent interpersonal, communication, and negotiation skills.
• Professional appearance with impeccable etiquette and attention to detail.
• Proactive, results-driven, and team-oriented mindset.
• Comfortable using CRM systems and digital sales tools.

Qualifications

• Previous experience in Fine Jewelry or Luxury Watch retail is highly preferred.
• Fluency in Spanish and English is required.
• Italian is considered a plus.
• Additional languages such as Arabic, Mandarin, French, or Russian will be considered an advantage.

What We Offer

• The opportunity to join one of Italy's leading luxury jewelry Houses.
• An inspiring and international working environment.
• Continuous training on products, craftsmanship, and luxury selling techniques.
• Career development opportunities within the Damiani Group.
• A competitive salary and attractive incentive scheme based on performance.