{"id":1884073,"url":"https://alion.io/job/damstra-technology-customer-support-specialist","title":"Customer Support Specialist","company":{"id":49885,"name":"Damstra Technology","domain":"damstratechnology.com","url":"https://alion.io/company/damstra-technology","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Adelaide, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-05T01:21:22Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T20:25:55Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Us\nLocation - Adelaide\nFunction - Customer\nDepartment - Customer Support\nWorking Pattern - Hybrid; Full-time\nBenefits - Benefits and Rewards\nWe're looking for a Customer Support Specialist to join our customer team and provide high-quality support across a range of technology products and services. This role is suited to someone who enjoys helping customers, solving problems and working collaboratively to deliver a positive customer experience.\nResponsibilities\nWe're looking for a Customer Support Specialist to join our customer team and provide high-quality support across a range of technology products and services. This role is suited to someone who enjoys helping customers, solving problems and working collaboratively to deliver a positive customer experience.Deliver timely and professional customer support across multiple channels\nManage and progress customer cases in line with service standards and processes\nInvestigate and resolve Tier 1 and Tier 2 product, platform and access issues\nAssist customers with product functionality, onboarding and general platform guidance\nSupport document management, onboarding and compliance-related activities where required\nMaintain accurate customer records and case notes.Collaborate with internal teams to resolve customer issues effectively\nIdentify opportunities to improve support processes and knowledge resources\nSkills and Experience\nExperience in customer support, customer service, service desk or other customer-facing roles\nStrong written and verbal communication skills.A customer-focused approach and the ability to build positive relationships\nEffective problem-solving and troubleshooting skills\nExperience using business applications, ticketing systems or SaaS platforms\nExcellent organisation skills and attention to detail.The ability to manage multiple priorities and work collaboratively within a team\nAbout Ideagen\nIdeagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!\nWhat is next?\nIf your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.\nTo ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . 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