{"id":1430390,"url":"https://alion.io/job/dan-martell-technical-implementation-specialist","title":"Technical Implementation Specialist","company":{"id":65389,"name":"Dan Martell","domain":"danmartell.com","url":"https://alion.io/company/dan-martell","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kelowna, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Composio","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Slack","optional":false},{"name":"TypeScript","optional":false},{"name":"AWS","optional":true},{"name":"Docker","optional":true},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-09-28T20:50:59Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-02T00:01:44Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Compensation: $80,000 - $95,000\nLocation: After 90 days, this role is required to be in-office in Kelowna full-time\nAbout Apex\nApex is the AI right hand for people who run companies. It connects to everything a business owner already uses, remembers all of it, and does real work on their behalf. Apex is a Martell Ventures company, built alongside Dan Martell.\nWe're a small team that ships weekly. Our customers are owner-operators running real businesses. They're not technical, they're busy, and they need us because we save them time they can't get back any other way. Everyone here talks to customers. Everyone ships.\nAbout the Role\nWe’re hiring a Technical Implementation Specialist to own the technical side of every Apex customer’s experience. Each customer runs on their own dedicated instance, connected to the tools their business already uses, and you’re responsible for getting that instance configured correctly, keeping integrations working, and fixing issues when they break (then explaining what happened in plain language).\nThis is a hands-on customer-facing technical support role at the centre of our customer success team. You’ll manage the support queue, maintain fleet health across customer instances, troubleshoot SaaS integrations, and build the custom integrations that power activation. You’ll shield engineering from day-to-day fire drills, deepen product expertise faster than anyone else on the floor, and be the person customers trust when something technical goes wrong.\nWhat You'll Do\nConfigure and prepare customer instances: connect the customer's tools and channels, and verify everything works before they ever notice it didn't.\nBuild custom integrations when a customer's stack demands it, using Composio, MCP, APIs, and webhooks, and work with engineering on anything that needs platform changes.\nOwn the support queue: triage everything that comes in, fix what you can fix, and escalate what you can't with enough detail that an engineer can act without asking three follow-up questions.\nOwn fleet health: act on our monitoring reports, restart what needs restarting, retire what's dead, and chase down what's genuinely broken.\nFix connection problems: most customer issues are integration issues, an expired OAuth token, a dropped connection, a lapsed third-party subscription. You diagnose them and walk the customer through the fix in plain language.\nBe the technical voice in each customer's Slack channel. Fast, warm, and clear beats technically perfect and slow.\nWrite down what you learn: when you fix the same thing twice, it becomes a documented fix. When you fix it three times, you make the case to engineering for a real solution.\nBuild reusable assets: integration guides, configuration templates, and internal runbooks that make every future setup faster.\nWhat Good Looks Like\n30 days: the support queue is current, not growing. You know every customer by name and instance, and you can explain every open issue in the fleet.\n60 days: first response time is under an hour during working hours, engineering has stopped getting pulled into support, and the ten most common issues are documented with fixes.\n90 days: you're catching problems from monitoring before customers notice them, and you're the person who knows which recurring issues deserve engineering time.\nWho You Are\nYou have 3+ years in a customer-facing software engineering role: support engineering, implementation, technical support, or integration engineering.\nYou can code well enough to be dangerous: comfortable with APIs, webhooks, OAuth, and scripting (we work in TypeScript/Node), able to build or debug an integration without waiting on engineering.\nYou can read a log file, restart a container, and figure out what a system is doing from its symptoms.\nYou're a plain-language communicator: you can explain what went wrong and what you did about it to someone who doesn't want to know how it works.\nYou're organized under parallel load: several open issues and implementations at once, and nothing sits unanswered.\nYou're comfortable saying \"I don't know yet, here's what I'm checking,\" and allergic to letting something sit.\nYou genuinely like the customer side of technical work: keeping a system running for real people is the craft, not a stepping stone to something else.\nNice to Have\nSuper-user fluency with agent platforms like Hermes or OpenClaw: you've built and configured your own agents, wired up their channels and tools, and know what a well-run agent looks like.\nExperience with MCP, Composio, or other integration and interoperability tooling.\nExperience running Docker workloads or working in AWS.\nPrior startup experience, especially as an early technical hire.\nYou'll Use\nApex itself, Slack, Linear, Composio, Docker, AWS, TypeScript / Node.js, REST APIs, MCP","description_format":"text","description_chars":4808,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Coaching & Mentoring"],"lifecycle":[{"event":"open","at":"2026-09-29T01:13:44Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":15,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/dan-martell-technical-implementation-specialist","json_url":"https://alion.io/job/dan-martell-technical-implementation-specialist.json","meta":{"generated_at":"2026-10-02T01:35:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1936,"day_limit":5000,"remaining_today":3064,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}