{"id":3966051,"url":"https://alion.io/job/dana-customer-quality-excellence-engineer","title":"Customer Quality Excellence Engineer","company":{"id":676819,"name":"Dana","domain":"dana.com","url":"https://alion.io/company/dana-5","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FMEA","optional":false},{"name":"Statistical Process Control","optional":false}],"status":"live","first_seen_at":"2026-11-09T14:15:16Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T14:15:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Purpose\nOwn customer satisfaction throughout the product lifecycle from launch, zero-mile support and OEM assembly plant activities through serial production, field performance and warranty management. (Cradle to grave overview).\nAct as the primary customer quality interface, protecting customer confidence whilst safeguarding Dana's commercial interests, reputation and profitability.\nLead customer quality activities, customer escalations, concern resolution, assembly plant support, warranty management, customer communication and continuous improvement activities.\nWork closely with Operations, Engineering, Manufacturing, Supplier Quality, Purchasing, Programme Management, Finance and Commercial teams.\nJob Duties and Responsibilities\nBuild and maintain OEM customer relationships\nLead customer complaint investigations and 8D activities\nManage customer portals, complaints, concessions and action plans\nLead warranty investigations, trend analysis and reporting\nDrive Poka Yoke and continuous improvement initiatives\nSupport IATF 16949 compliance and customer audits\nCoordinate cross-functional problem resolution\nSupport commercial discussions relating to quality and warranty performance\nEducation and Qualifications\nCharismatic & professional approach with a can do and attitude to stay two steps ahead of the customer.\nDegree qualified in Engineering, Quality or related discipline or equivalent experience.\nSignificant automotive customer quality experience. Knowledge of IATF 16949, APQP, PPAP, FMEA, SPC, MSA and structured problem-solving methodologies. \nStrong communication, analytical, organisational and customer management skills. Experience of OEM customer interfaces and warranty management preferred.\nMinimum 10 years of automotive quality engineering and customer excellence experience.\nIdeal Candidate will hold a Bachelor's degree or higher, or relevant quality certifications.\nSkills\nCharismatic & Professional\nCustomer Focus\nOEM Relationship Management\nWarranty Analysis\nCommercial Awareness\nProblem Solving\nRoot Cause Analysis\nContinuous Improvement\nLeadership Through Influence\nData Analysis\nCross Functional Collaboration","description_format":"text","description_chars":2157,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Motors, Drives & Motion Control","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-11-09T14:15:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-09T15:03:07Z"},"pay":null,"html_url":"https://alion.io/job/dana-customer-quality-excellence-engineer","json_url":"https://alion.io/job/dana-customer-quality-excellence-engineer.json","meta":{"generated_at":"2026-11-09T15:03:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21027,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":676819},"rest":"https://alion.io/mcp/rest/get_company?id=676819"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdana-customer-quality-excellence-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdana-customer-quality-excellence-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdana-customer-quality-excellence-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dana-customer-quality-excellence-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdana-customer-quality-excellence-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3966051}},{"tool":"search_jobs","arguments":{"company":"dana.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3966051},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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