{"id":1135098,"url":"https://alion.io/job/dana-farber-practice-coordinator-ii-2","title":"Practice Coordinator II","company":{"id":1044629,"name":"Dana-Farber Cancer Institute","domain":"dana-farber.org","url":"https://alion.io/company/dana-farber","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":35,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Foxborough, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":49000,"max":61800,"currency":"USD","period":"year","gross":null,"usd_annual":61800},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-09-29T23:36:33Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"The Practice Coordinator II provides superior customer service to all patients, family members, physicians and staff, including check-in and check-out services, updating patient information, answering non-clinical patient questions, and assisting patients with finding their way within the Cancer Center, in accordance with the DFCI Customer Service Standards. The practice coordinator may also assist with registration of new patients including the collection of demographic information and insurance information. Performs specific and more advanced duties and system routinesLocated in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers,and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.\nUnder the direction of the clinical practice support management team, provides appointment scheduling ranging incomplexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients.\nPerforms front desk check-in and check-out functions (may defer complicated scheduling to Practice Coordinator II as needed).\nObtains detailed clinical information face-to-face, by telephone or electronically.\nMay provide basic information regarding the need for insurance referral(s).\nPerforms independent patient and outside provider call triaging and assists in directing patient flow.\nServes as a liaison between patient/family/provider.\nConfirm patient’s demographics (address/phone numbers etc) and insurance information.\nReview patient “alerts” and reconcile ie: patient contact information, Medicare Survey etc.\nResponsible for complex scheduling activities associated with patients arriving from main campus, other centers or otheroutside entities and coordinating 2nd opinion physicians, specialists, dieticians, etc.\nEnsures the completion of prior authorizations for radiology testing and authorizations for outside ancillary services.\nManage all incoming referrals; provide appointment setting and coordination of medical records.\nMay navigate new patients and educate them about all available services.\nUnderstand and utilize DFCI systems as well as the local Hospital’s systems i.e. Meditech\nResolves issues directly or ensures appropriate management of call by others.\nRecognizes emergencies and appropriate responses using standard operating procedures and critical thinking skills.\nMay provide general administrative support and coordination for all aspects of patient care for both new and/orestablished patients, including filing, document preparation, data entry, telephone support, etc.\nRefer patients to financial counselor as needed at DFCI.\nIf insurance has changed, copy card and give to New Patient Coordinator for updating and insurance eligibility check.\nRequires basic knowledge of insurance plans which constantly change; knowledge of insurances that SEMC/DFCI are participants; and high-risk insurances\nRetrieves voicemails and follow up/triage accordingly.\nHandles incoming requests for records and mails/faxes information as appropriate; Faxes notifications to HIS as necessary (patient name changes, etc)\nCarries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.\nParticipates in clinical systems training for new hires and may teach or participate in the planning.\nPrepares, opens and closes provider schedules and handles daily schedule changes.\nConduct slide submission as needed.\nEnters data into patient care related databases.\nMay be responsible for mini-registrations, insurance verification and clinical intake for new patients. Complete annual registration update if necessary.\nMay be required to perform other duties as required by the clinical practice support team.\nPrepares complex documents, processes disability forms, prescription plan refill processing or other patient care forms.\nAssists in the review of office supply par levels to ensure adequate supplies at front desk.\nReceives shipments to the unit and places supplies and stock items in proper storage area.\nReview “type” of patient apt and ensure necessary forms are completed: new patient consults-print appropriate labels and refer to New Patient Coordinator.\nReview prepared lists for patients needing a Health Care Proxy or Distress Tool to be completed. Assist those patients in completion of forms. Be prepared to answer non-clinical questions about the Health Proxy or refer any detailed.\nCoordinate care with main campus and facilitate appointments. Track referrals and generate reports to evaluate withentities are sending patients.\nKNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:\nUnderstand and utilize DFCI systems as well as the local Hospital’s systems i.e. Meditech\n\nRequires basic knowledge of insurance plans which constantly change; knowledge of insurances that HFH/LGH are participants; and high risk insurances\n\nAbility to multi-task and function as an integral member of the team.\n\nExcellent verbal and written communication skills required.\n\nExcellent computer, customer service and problem solving skills required.\n\nDemonstrated ability to carry out complex scheduling as required.\n\nDemonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed.\n\nMINIMUM JOB QUALIFICATIONS:\nAssociates degree; 3 years of equivalent experience may substitute for a degree. Bachelor’s degree preferred\n\n3 years of experience working in a medical or customer service setting\n\nA degree may substitute for experience\n\nKnowledge of medical terminology required.\n\nAt Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.\nDana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.\nEEO Poster\n.Pay Transparency Statement\nThe hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.\nFor union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).\n$49,000.00 - $61,800.00","description_format":"text","description_chars":7516,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Research Institutes","Cancer Care Centers"],"lifecycle":[{"event":"open","at":"2026-09-23T07:22:07Z"}],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.392,"p_room":0.75,"age_days":21,"expected_fill_days":22,"reasons":["conf:6","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":61800,"is_top_pay":false},"html_url":"https://alion.io/job/dana-farber-practice-coordinator-ii-2","json_url":"https://alion.io/job/dana-farber-practice-coordinator-ii-2.json","meta":{"generated_at":"2026-09-30T06:23:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4472,"day_limit":5000,"remaining_today":528,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}