{"id":2408377,"url":"https://alion.io/job/dana-field-support-it-analyst","title":"Field Support IT Analyst","company":{"id":676819,"name":"Dana","domain":"dana.com","url":"https://alion.io/company/dana-5","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reggio Emilia, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":48000,"currency":"EUR","period":"year","gross":null,"usd_annual":53657},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Agile","optional":true},{"name":"GDPR","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-20T07:00:00Z","employer_posted_date":"2026-09-20","last_verified_at":"2026-10-13T05:05:20Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets - passenger vehicle, commercial truck, and off-highway equipment - Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.\nPosition Summary\nWe’re looking for aField Support IT Analyst in Reggio Emilia.\nThe Field Support IT Analyst is single point of “ownership” for customer issues and should/must:\nWork to provide local desktop and network support and act as a liaison among the stakeholders to understand the structure, policies, and operations of the organization, supplier, and customer, and to provide solutions that enable the organization to achieve its goals\nBe aware of and execute the Dana support processes and effectively utilize those processes and people within it to solve the issues for customers, without creating major disruption within the organization.\nUnderstands the priority and sensitivity of customer problems and assesses internal solution priorities effectively to maintain customer satisfaction\nRelate well to customers and understands the production environment.\nCommunicate in a direct non-confrontational manner while maintaining good relationships and keep the customer fully informed of the status of any reported problems on a frequent basis.\nActively seeks feedback from customers on ways to potentially improve the support process and relationships\nMain Responsibilities\nOwnership for all IT activities at the facility (Involved and engaged)\nServe as Single Point of Contact for the Plant Manager and Plant Staff relative to all aspects of IT, participate in all key meetings (Staff, Safety, Daily/Shift Huddle, Change Control, Program/Launch reviews)\nServe as ambassador for the plant representing/escalating key IT requirements and issues to relevant IT support and process (Infrastructure, ERP, Manufacturing, etc.) to teams within IT\nIn conjunction with central teams, maintain a technology roadmap/plan to track compliance to current standards relative to technology base and 5S organization principles; includes security, local data center, network components/cabinets, and peripherals\nMaintain and post the standard IT in-plant scorecard containing performance to IT metrics, incidents, and deployment/launch status\nEnsure IT policies, procedures, and standards are adhered to\nBudget input and tracking (represent plant requirements in AOP planning cycle)\nResponsible for deployment of Dana IT standards for HW, SW, and processes\nActively participate in all P1/P2 incident calls providing information on plant impact and failure modes; communicate resolution status to plant personnel on a real-time basis and post incident. Participate in post event root cause analysis (as required).\n.\nEnsure facility staff is properly informed on the IT support model (e.g., contacts, phone numbers by area/failure mode); align IT support model with operational patterns including shifts, weekends, shutdown and vacation periods\nUtilize ServiceNow to log, track, and resolve all incidents and requests\nPartner with Deployment teams to assist with in-plant deployment activities (contingent on skill set and workload); assist with coordination of change windows are review/approve all site-specific changes\nAdopt continuous improvement mindset; includes best practice “read across” and implementation\nDevelop a strong working knowledge of the Dana Operating Systems (DOS), and the role of IT in enabling components of the DOS\nComply to all in-plant safety practices; correct and/or escalate violations or potential gaps in equipment or procedure\nDevelop a detailed understanding of plant operations including but not limited to: Manufacturing/Assembly processes and associated metrics, products, customers plants/OEM’s, OT environment and functional knowledge of all IT applications deployed at the site\nSupport major roll-out projects of Windows 10/11, Office365, Windows Server environment, annual PC hardware refresh, local area network refresh\nJob position Requirements\nEducation: Associates or Bachelor’s Degree preferred in a business/technical discipline, related vocational training, or related certification program or equivalent experience of 5+ years related professional experience\nExperience: 2-4 years related professional experience. SAP knowledge is a plus.\nLanguage Skills\nEnglish B2\nfluency in reading, writing and speaking is a plus\nContract: CCNL Metalmeccanico\nAnnual Gross Salary: up to 48k€\nCertifications: ITIL v3 Foundation is highly preferred\nAdditional skills\nSOX and ITIL\nStrong understanding of business processes, information systems, and technology\nExcellent analytical, problem solving, oral, written and team skills\nProficient in eliciting, documenting, and managing business requirements\nFamiliarity with project management methodologies and tools\nEffective communication and interpersonal skills, with the ability to work cross-functionally\nExperience with business analysis tools and techniques (e.g., process mapping, data modeling)\nFamiliarity with Agile development methodologies is preferred\nAbility to work independently and manage multiple tasks and deadlines\nCore Competencies\nAbility to think and act in a strategic way\nCan lead & act consistent with the company’s strategy and values\nAble to demonstrate strategic problem solving, good decision making and sound judgment\nDemonstrates sound business and technical acumen\nAbility to build and develop talent\nAble to align talent to company’s strategy\nDemonstrates ability to develop self and others\nShows evidence of continuous learning\nAbility to demonstrate an effective approach to engagement and problem solving\nAble to build trust and engage others\nCan build or contribute to an inclusive team environment\nDemonstrates strong interpersonal communications\nExhibits a strong professional presence\nAbility to achieve planned results\nDemonstrates a strong customer focus through planning and actions\nActs with initiative and urgency\nShows the ability to be a change leader with adaptability and continuous improvement\nAbility to hold oneself and other accountable for results\nDemonstrates the ability to leverage all available resources to achieve results\n“If you are not contacted within 60 days after your application, the search should be considered filled. In compliance with law obligations and GDPR, your application could be considered for further opportunities aligned with you profile\"\nWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.\nUnsolicited Resumes from Third-Party Recruiters\nPlease note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.","description_format":"text","description_chars":7521,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Motors, Drives & Motion Control","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-13T01:24:39Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.706,"p_room":0.55,"age_days":22,"expected_fill_days":22,"reasons":["conf:0","win:tail","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":53657,"is_top_pay":false},"html_url":"https://alion.io/job/dana-field-support-it-analyst","json_url":"https://alion.io/job/dana-field-support-it-analyst.json","meta":{"generated_at":"2026-10-13T16:37:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25190,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":676819},"rest":"https://alion.io/mcp/rest/get_company?id=676819"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdana-field-support-it-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdana-field-support-it-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdana-field-support-it-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dana-field-support-it-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdana-field-support-it-analyst"}]}