{"id":2408417,"url":"https://alion.io/job/dana-senior-quality-coordinator","title":"Senior Quality Coordinator","company":{"id":676819,"name":"Dana","domain":"dana.com","url":"https://alion.io/company/dana-5","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1842},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-13T05:05:20Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Job Purpose\nLOCATION: Eastern India (Kolkata or Jamshedpur)\nThe Quality Service Engineer is responsible for handling customer complaints, providing technical support, conducting product inspections and diagnostics, coordinating with internal manufacturing teams, and ensuring timely resolution of customer concerns. The role acts as a key interface between customers and plant quality teams to improve product performance, customer satisfaction, and field quality.\nJob Duties and Responsibilities\nKey Responsibilities\nSuport Customer Complaint Management\nHandle customer complaints and understand product-related concerns.\nInvestigate field failures and support root cause analysis.\nEnsure timely documentation and closure of complaints.\nField Support & Technical Assistance\nProvide on-site customer support whenever required.\nConduct product inspections and troubleshooting activities.\nSupport vehicle integration and application audits.\nProduct Quality Analysis\nPerform diagnostics, measurements, and failure analysis.\nPrepare technical reports and recommend corrective actions.\nShare quality improvement feedback with internal teams.\nCoordination & Follow-up\nCoordinate with plant teams for complaint resolution.\nArrange collection and return of field-failed parts.\nTrack corrective actions until successful closure.\nCustomer Support & Training\nMaintain effective customer relationships.\nConduct customer training on product usage and troubleshooting.\nEnsure prompt support to enhance customer satisfaction.\nKey Performance Indicators (KPIs)\nCustomer Complaint Closure TAT\nReduction in Repeat Failures\nCustomer Satisfaction Score\nField Issue Resolution Effectiveness\nTimely Completion of Root Cause Analysis\nCorrective Action Closure Rate\nSupport for Warranty Reduction Initiatives\n\nEducation and Qualifications\nDiploma / BE / Btech with 3 - 7 Years of relevant Experiecne\nSkills","description_format":"text","description_chars":1882,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Motors, Drives & Motion Control","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-13T01:25:48Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.706,"p_room":0.55,"age_days":28,"expected_fill_days":22,"reasons":["conf:0","win:tail","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dana-senior-quality-coordinator","json_url":"https://alion.io/job/dana-senior-quality-coordinator.json","meta":{"generated_at":"2026-10-13T23:44:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36171,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":676819},"rest":"https://alion.io/mcp/rest/get_company?id=676819"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdana-senior-quality-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdana-senior-quality-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdana-senior-quality-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dana-senior-quality-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdana-senior-quality-coordinator"}]}