{"id":3300694,"url":"https://alion.io/job/danaher-customer-service-advisor","title":"Customer Service Advisor","company":{"id":2705,"name":"Danaher","domain":"danaher.com","url":"https://alion.io/company/danaher-corporation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":142,"ghost_share":0,"stale_share":0.521,"repost_share":0.007,"time_to_fill_p50_days":39,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coralville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-26T23:35:36Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T18:23:18Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Bring more to life.\nAre you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?\nAt Integrated DNA Technologies (IDT), one of Danaher’s 15+ operating companies, our work saves lives-and we’re all united by a shared commitment to innovate for tangible impact.\nYou’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.\nOur team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At IDT, you’ll be part of a culture rooted in continuous learning and improvement-where your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all.\nLearn about the Danaher Business System which makes everything possible.\nThe Customer Service Advisor is responsible for providing multichannel customer support throughout the order to cash cycle. Associates in this role are accountable for answering inquiries regarding order placement and fulfillment, including order changes, order status, and delivery status.\nThis position reports to the Manager, Customer Service and is part of Customer Service & Support team located in Coralville, IA and will be an on-site role.\nIn this role, you will have the opportunity to:\nEnhance customer satisfaction and promote customer loyalty by providing timely and accurate customer support\nDemonstrate channel versatility and aptitude on multiple customer communication channels\nEvaluate the customer’s issue and navigate between multiple systems to accurately serve customers and provide informed responses\nThe essential requirements of the job include:\nAssociate’s degree with 1+ years of customer service experience\nExcellent computer skills (including Microsoft Office applications and proficiency in typing)\nIt would be a plus if you also possess previous experience in:\nBachelor’s degree\nPrevious experience with SAP or Salesforce\nIDT, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.\nThe hourly range for this role is $21.00 - $23.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.\nThis job is also eligible for bonus/incentive pay.\nWe offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.\nNote: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.\nJoin our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.\nFor more information, visit www.danaher.com.\nDanaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.\nThe U.S. EEO posters are available here.\nFor candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.\nWe comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or .","description_format":"text","description_chars":4726,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Diagnostic Tests & IVD","Laboratory Equipment","Bioprocessing"],"lifecycle":[{"event":"open","at":"2026-10-26T23:35:36Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":39,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/danaher-customer-service-advisor","json_url":"https://alion.io/job/danaher-customer-service-advisor.json","meta":{"generated_at":"2026-10-28T22:09:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29897,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2705},"rest":"https://alion.io/mcp/rest/get_company?id=2705"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdanaher-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdanaher-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdanaher-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/danaher-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdanaher-customer-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3300694}},{"tool":"search_jobs","arguments":{"company":"danaher.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3300694},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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