Field Service Engineer

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives-and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer is responsible for providing professional field service and technical support to customers, including equipment installation, preventive maintenance, troubleshooting, repair, calibration, IQOQ and other service activities, to ensure equipment reliability, performance, and customer satisfaction.

This position reports to the Zone Service Manager-TW and is part of the EQS East&South-TW located in TAIWAN and will be an fully remote.

What you will do:

• Provide high-quality technical service and support to customers, including installation, commissioning, preventive maintenance, calibration, troubleshooting, repair, and technical training.
• Manage field service activities within the assigned territory, ensuring service quality, KPI achievement, customer satisfaction (NPS), and timely service documentation in accordance with company quality requirements.
• Support service business growth by identifying customer needs and service opportunities, promoting service agreements and lifecycle solutions, and collaborating with Sales, Service Sales, Technical Support, and other cross-functional teams.

Who you are:

• Bachelor's degree or above in Biomedical, Electrical/Electronic, Automation, Mechanical, Computer Engineering, or a related technical discipline, with good English communication skills.
• 1-3 years or more of relevant experience, preferably in field service, equipment maintenance, troubleshooting, or technical support, with strong technical aptitude and problem-solving skills.
• Strong customer focus, integrity, accountability, communication, and interpersonal skills, with the ability to work independently and effectively manage customer and business-critical situations.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel - list specifics 80% travel, overnight, within territory or locations
• Ability to work independently at customer sites, laboratories, and manufacturing environments as required.

It would be a plus if you also possess previous experience in:

• Previous experience in the life sciences, biotechnology, pharmaceutical, or bioprocess industry.
• Knowledge or experience in automation, electrical/electronic systems, instrumentation, PLC, computer/network troubleshooting, or GMP-regulated environments.

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.