{"id":3482227,"url":"https://alion.io/job/danaher-technical-service-area-manager-west","title":"Technical Service Area Manager (West)","company":{"id":2705,"name":"Danaher","domain":"danaher.com","url":"https://alion.io/company/danaher-corporation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":137,"ghost_share":0,"stale_share":0.562,"repost_share":0.007,"time_to_fill_p50_days":39,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Xi'an, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":49000,"period":"year","method":null,"sample_n":19148},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 13485","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-05T20:00:03Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Responsibilities\n1. Team Management and Operations\n- Train and manage the POCT technical service team of distributors, set team KPIs and supervise their implementation.\n- Allocate technical service tasks, coordinate resources, and ensure rapid response to customer needs (such as installation, maintenance, calibration, etc.).\n- Optimize service processes, enhance team efficiency, and reduce equipment downtime.\n2. High-end Technical Support and Customer Management\n- Handle complex technical issues and provide on-site support for key customers (based on the key customer list determined by the company each year).\n- Regularly visit key customers, collect feedback, and drive the improvement of customer satisfaction.\n- Lead customer training programs to ensure medical staff are proficient in operating the company's products.\n3. Cross-departmental Collaboration and Project Management\n- Collaborate with the sales team to assist in identifying risks and opportunities for key customers and help sales take corresponding countermeasures and actions.\n- Interface with R&D, quality, and technical support to assist in promoting product improvements.\n- Manage service-related projects, such as after-sales product sales and regional equipment proactive maintenance.\n4. Compliance and Data Analysis\n- Ensure technical services comply with regulations such as ISO13485 and improve the service documentation system.\n- Analyze service data (such as equipment failure rates, test card failure rates, etc.) and develop preventive maintenance strategies.\nJoin our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. 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