{"id":1411534,"url":"https://alion.io/job/dandy-account-manager-practice-success","title":"Account Manager, Practice Success","company":{"id":450344,"name":"Dandy","domain":"meetdandy.com","url":"https://alion.io/company/dandy-6","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":84,"open_postings":20,"ghost_share":0,"stale_share":0.65,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":82500,"max":82500,"currency":"USD","period":"year","gross":null,"usd_annual":82500},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Rest-Assured","optional":false}],"status":"live","first_seen_at":"2026-09-28T16:25:15Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-12T01:04:43Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Dandy is transforming the massive and antiquated dental industry-an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world-empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.\nPosition Overview\nDandy is seeking an SMB Practice Success Account Manager to support our growing SMB customer base of single-location dental practices. This role is designed for scaled, high-volume account management, where customers require light-touch, proactive engagement rather than dedicated 1:1 ownership.\nAs the owner of a large portfolio of accounts (4,500+), you will drive retention, product adoption, and customer satisfaction through data-driven outreach, operational excellence, and efficient issue resolution. You will play a critical role in ensuring customers reach activation milestones, maintain engagement, and realize ongoing value from Dandy.\nYou will partner closely with Sales, CX, Training, Ops, and Marketing to deliver a consistent and high-quality customer experience at scale.\nKey Responsibilities\nBook Management\nManage a large portfolio of single-location practices, focusing on retention, expansion and account health through proactive, data-informed engagement.\n\nUse dashboards, reports, and alerts to identify at-risk accounts and execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness. .\n\nCommercial Growth\nIdentify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement.\n\nDrive activation of new doctors within existing practices.\n\nPromote and sell additional scanners or product expansions where appropriate.\n\nClient Relationship Management\nBuild rapport with practice managers and key stakeholders through consistent, professional communication.\n\nServe as a trusted partner for questions, training, and troubleshooting support.\n\nCollaborate with senior AMs and CX teams to resolve escalations or complex customer needs quickly.\n\nOperational Excellence\nDeliver high-quality service with speed, attention to detail, and efficiency.\n\nMaintain accurate, detailed account notes and documentation for full visibility across the AM and CX teams.\n\nPartner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations.\n\nContinuous Improvement\nParticipate in team experiments designed to improve retention, operational workflows, and engagement tactics.\n\nEmbrace innovation and iteration to continuously refine the solo segment motion for scalability and impact.\n\nQualifications\n1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus.\n\nProven ability to manage a high-volume portfolio with strong attention to detail and prioritization.\n\nExperience using Case Queues, or CRM dashboards to drive daily workflows and outreach.\n\nStrong written and verbal communication skills, comfortable engaging with customers over phone and email.\n\nHigh degree of organization, follow-through, and accountability.\n\nCurious, proactive, and energized by fast-paced, evolving environments.\n\nPassionate about improving customer experience and contributing to team success.\n\nReq ID: J-580\nFor full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off-ensuring our team members are supported no matter where they live and work.\nDandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.\nDandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!\nData Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.","description_format":"text","description_chars":5144,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Dental Products & Labs"],"lifecycle":[{"event":"open","at":"2026-09-28T19:18:20Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.562,"p_room":1,"age_days":11,"expected_fill_days":34,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":82500,"is_top_pay":true},"html_url":"https://alion.io/job/dandy-account-manager-practice-success","json_url":"https://alion.io/job/dandy-account-manager-practice-success.json","meta":{"generated_at":"2026-10-12T01:23:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1620,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450344},"rest":"https://alion.io/mcp/rest/get_company?id=450344"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdandy-account-manager-practice-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdandy-account-manager-practice-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdandy-account-manager-practice-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dandy-account-manager-practice-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdandy-account-manager-practice-success"}]}