{"id":3092691,"url":"https://alion.io/job/dandy-customer-onboarding-operations-manager","title":"Customer Onboarding Operations Manager","company":{"id":450344,"name":"Dandy","domain":"meetdandy.com","url":"https://alion.io/company/dandy-6","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":20,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":108375,"max":127500,"currency":"USD","period":"year","gross":null,"usd_annual":127500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Pre-training","optional":false},{"name":"Rest-Assured","optional":false}],"status":"live","first_seen_at":"2026-10-22T12:59:05Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T01:53:58Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Dandy is transforming the massive and antiquated dental industry-an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world-empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.\nAbout the Role\nDandy is hiring a Customer Onboarding Operations Manager to own the operational engine that drives customer activation. This role is not about delivering training - it’s about ensuring customers are truly ready for training, capacity is aligned to demand, and the system consistently converts onboarding into early orders.\nYou will lead the function responsible for pre-training readiness, capacity planning, activation velocity, and operational coordination. Managing a team of Training Coordinators, you will build the systems, playbooks, and forecasting discipline required to ensure every customer reaches first value as quickly and reliably as possible.\nThis is a deeply operational leadership role focused on turning onboarding into a predictable, scalable activation engine.\nWhat You'll Do\nOwn Onboarding Readiness\nBuild and operationalize the readiness model that determines when an account is truly prepared for training\n\nEnsure customers complete key onboarding milestones before training occurs (equipment, scheduling, workflow, expectations, etc.)\n\nCreate visibility into readiness gaps and drive resolution before they impact go-live\n\nPartner cross-functionally to eliminate delays between onboarding stages\n\nDrive Capacity & Throughput\nForecast training demand and align capacity to support activation goals\n\nManage scheduling systems to ensure the right training happens at the right time\n\nAbility to translate data into operational decisions (staffing, scheduling, sequencing, readiness timing)\n\nCoordinate complex onboarding logistics for enterprise customers, including large, multi-location group rollouts that require cross-functional alignment, coordinated scheduling, and consistent execution across practices.\n\nLead the Coordinator Function\nManage and develop a team of Leads and Training Coordinators\n\nDefine clear ownership of readiness, scheduling, and workflows\n\nEstablish performance metrics tied to outcomes (not just logistics)\n\nBuild coaching systems to improve decision-making and prioritization\n\nBuild Systems & Playbooks\nCreate scalable processes that connect onboarding → readiness → training → activation\n\nStandardize workflows to reduce variability in customer experience\n\nDevelop repeatable playbooks for large-scale, multi-location onboarding to ensure coordinated execution and predictable activation across enterprise groups\n\nWhat We're Looking For\n5+ years of operational experience in a scaling environment\n\nExperience leading coordination-heavy or logistics-driven teams\n\nStrong track record of building systems, playbooks, and scalable processes\n\nComfort owning capacity planning and throughput challenges\n\nExperience coordinating complex, multi-stakeholder projects\n\nStrong data orientation - able to define performance, prioritize work, and improve outcomes\n\nAbility to operate cross-functionally and create clarity across teams\n\nBuilder mindset with energy for structuring ambiguity\n\nReq ID: J-388\nFor full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off-ensuring our team members are supported no matter where they live and work.\nDandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.\nDandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!\nData Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.","description_format":"text","description_chars":5031,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Dental Products & Labs"],"lifecycle":[{"event":"open","at":"2026-10-22T15:22:46Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":34,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":127500,"is_top_pay":true},"html_url":"https://alion.io/job/dandy-customer-onboarding-operations-manager","json_url":"https://alion.io/job/dandy-customer-onboarding-operations-manager.json","meta":{"generated_at":"2026-10-29T04:03:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6230,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450344},"rest":"https://alion.io/mcp/rest/get_company?id=450344"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdandy-customer-onboarding-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdandy-customer-onboarding-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdandy-customer-onboarding-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dandy-customer-onboarding-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdandy-customer-onboarding-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3092691}},{"tool":"search_jobs","arguments":{"company":"meetdandy.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3092691},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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