{"id":1723789,"url":"https://alion.io/job/dandy-enterprise-account-manager-uk","title":"Enterprise Account Manager - UK","company":{"id":450344,"name":"Dandy","domain":"meetdandy.com","url":"https://alion.io/company/dandy-6","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":84,"open_postings":20,"ghost_share":0,"stale_share":0.65,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":142000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":81},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Rest-Assured","optional":false}],"status":"live","first_seen_at":"2026-10-02T14:11:19Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T01:04:43Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Dandy is transforming the massive and antiquated dental industry-an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world-empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.\nDandy is looking for an Account Manager to join the growing team and delight our customers: dentists across the UK. New customers will be transitioned directly from sales to you, and you will quickly build your portfolio to 100+ accounts. Our Enterprise segment serves parent accounts that have 4+ locations.\nAs the owner of your book of business, your primary focus will be on driving Net Revenue Retention (NRR) by proactively fostering strong customer relationships, activating new user (doctor) growth, and expanding into new locations. You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately customer retention.\nThis role is based in person in London, UK with an in-office requirement of 5 days a week (Monday - Friday).\nKey Responsibilities:\nBook Management\nDrive NRR through strategic account planning and proactive customer engagement\n\nUtilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement\n\nUse a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey\n\nCommercial Sales\nIdentify and execute upsell and cross-sell opportunities within your given book of business\n\nDrive activations of more users / doctors within a practice\n\nDrive sales of additional scanners within a practice\n\nDrive expansion through selling into additional practice locations\n\nClient Relationship Management\nBuild and maintain strong, long-lasting relationships with doctors at key accounts to foster trust and loyalty\n\nProvide consultative solutioning and negotiate commercial terms with doctors through a nuanced understanding their goals and feedback\n\nExperiment and execute on churn reduction strategies\n\nClinical Knowledge\nDeeply understand the operations of a dentistry practice and the competitive market of digital dentistry to better engage with doctors\n\nHave ability to speak in the language of clinicians in order to problem solve and be a partner to the customers\n\nContinuous Improvement\nExperiment on the tactics, talk tracks, and use cases to continuously improve on how we can more effectively retain customers\n\nCollaborate with cross-functional teams such as customer support and training to better serve your customers\n\nCollect feedback and disseminate learnings back to the rest of the company to drive product enhancements\n\nQualifications:\nThis role is based in person in London, UK with an in-office requirement of 5 days a week (Monday - Friday).\n\n6+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists\n\nTrack record of upselling and growing your account portfolio\n\nEstablished and managed relationships with multiple stakeholders at small to medium sized businesses\n\nEnjoy talking on the phone with clients for over 60% of your day.\n\nHave a desire to dive deeper and understand customer’s pain points.\n\nComfortable analyzing data and using dashboards to inform your decisions and outreach.\n\nEnthusiasm for experimentation and iteration to hone your craft\n\nHighly motivated, performance driven individual.\n\nExceptional communication, problem-solving, and organizational skills.\n\nAbility to thrive in a fast-paced environment and adapt to changing priorities.\n\nSome travel may be necessary to attend Dandy offsites, industry events, and to visit customers.\nReq ID: J-1143\nFor full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off-ensuring our team members are supported no matter where they live and work.\nDandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.\nDandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!\nData Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.","description_format":"text","description_chars":5508,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Dental Products & Labs"],"lifecycle":[{"event":"open","at":"2026-10-02T21:35:48Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.614,"p_room":1,"age_days":7,"expected_fill_days":34,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/dandy-enterprise-account-manager-uk","json_url":"https://alion.io/job/dandy-enterprise-account-manager-uk.json","meta":{"generated_at":"2026-10-12T02:39:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3920,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450344},"rest":"https://alion.io/mcp/rest/get_company?id=450344"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdandy-enterprise-account-manager-uk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdandy-enterprise-account-manager-uk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdandy-enterprise-account-manager-uk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dandy-enterprise-account-manager-uk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdandy-enterprise-account-manager-uk"}]}