{"id":3184427,"url":"https://alion.io/job/dane-street-disability-customer-service-representative","title":"Disability Customer Service Representative","company":{"id":6275,"name":"Dane Street","domain":"danestreet.com","url":"https://alion.io/company/danestreet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":59,"open_postings":109,"ghost_share":0.679,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T22:59:10Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-30T02:55:25Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"The Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup. The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process.\nMAJOR DUTIES & RESPONSIBILITIES\n Handling Receipt of New Cases:\n Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS.\n Work with the client on any information missing pertinent to processing the claim.\n Sort, organize and create a medical document listing - if required by the client, and in line with specific special handling.\n Oversight of Cases:\nMonitor, process and track cases to ensure we meet deadlines.\nAssignment of Cases:\n Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements.\n Ensure that the assigned physician has no conflict of interest with the case assignments\n Client Interaction:\n Update clients frequently on cases in progress.\n May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer.\n Ensure proper documentation for specified cases is provided to the client.\n Requirements\nCOMMUNICATION: Indicate applicable type of communication\nExternal\nInternal\nEDUCATION/CREDENTIALS:\nAn Associate’s Degree preferred.\nJOB RELEVANT EXPERIENCE:\nBusiness experience in a healthcare and/or insurance setting is preferred.\nJOB RELATED SKILLS/COMPETENCIES:\nGood communication skills with a clear understanding of company business lines. The ability to apply\ncritical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills\nare essential.\nWORKING CONDITIONS/PHYSICAL DEMANDS:\nAny lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and\ncomputer work.\nBeginning compensation will depend on several factors including the candidate's experience, education, and specific skills. In addition to the base salary, we offer a comprehensive benefits package including health insurance, retirement plans, and performance bonuses.\nOur Commitment:\nWe are committed to providing fair and competitive compensation that reflects each employee's contributions and performance. We value diversity and strive to create an inclusive environment for all employees.\nBenefits\nJoin our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.\nABOUT DANE STREET:\nA fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.","description_format":"text","description_chars":3873,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Occupational Health","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-23T22:59:10Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":5,"expected_fill_days":38,"reasons":["conf:0","stale_co","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/dane-street-disability-customer-service-representative","json_url":"https://alion.io/job/dane-street-disability-customer-service-representative.json","meta":{"generated_at":"2026-10-30T05:06:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7166,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6275},"rest":"https://alion.io/mcp/rest/get_company?id=6275"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdane-street-disability-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdane-street-disability-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdane-street-disability-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dane-street-disability-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdane-street-disability-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3184427}},{"tool":"search_jobs","arguments":{"company":"danestreet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3184427},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}