{"id":2288817,"url":"https://alion.io/job/danfoss-customer-care-representative-mwd","title":"Customer Care Representative (m/w/d)","company":{"id":452335,"name":"Danfoss","domain":"danfoss.com","url":"https://alion.io/company/danfoss-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nordborg, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-11T16:52:14Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T03:22:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Impact You'll Make\nAs a Customer Care Representative (EMEA), you will be a key point of contact for our customers across the EMEA region. Through your dedication, you will help ensure that orders are processed reliably and that customers receive clear and timely information throughout their journey.\nWorking closely with international teams and global production sites, you will support smooth order fulfillment and on-time deliveries. Your contribution will help create a positive customer experience and strengthen long-term customer relationships.\nThis position is offered as a 12-month fixed-term contract, with the possibility of future permanent employment.\nWhat You’ll Be Doing\nProcess customer orders and inquiries to ensure reliable and timely order fulfillment.\n\nReview incoming orders for accuracy and completeness so customers receive the correct products and information.\n\nCollaborate with global production sites to coordinate deliveries and support customer requirements.\n\nKeep customers informed by confirming orders, providing status updates, and responding to inquiries.\n\nWork closely with internal teams to support an effective and seamless order management process.\n\nWhat We're Looking For\nStrong communication skills and a customer-focused mindset.\n\nA structured and self-driven approach to work, combined with strong collaboration skills.\n\nThe ability to organize and prioritize tasks while adapting to changing business needs.\n\nExperience working with SAP (including EDI) and proficiency in Microsoft Office applications.\n\nExcellent English language skills; additional European languages are an advantage.\n\nWhat You'll Get from Us\nWe support internal career growth and invest in your development through mentoring, training programs, and international career opportunities.\nYou will have the freedom and trust to manage your work independently while maintaining a healthy work-life balance. Your wellbeing is important to us.\nWe are committed to fostering an inclusive workplace where everyone is treated with respect and valued for who they are, regardless of background or identity.\nIn addition, you will benefit from a competitive rewards package that may include an annual bonus, paid vacation, retirement plans, additional insurance options, employee referral awards, and much more. Specific benefits may vary depending on country and contract type.\nReady to Make a Difference?\nIf this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.\nIf you have any questions about the position, please contact Anja Kleiber, Talent Acquisition Partner, under +49 4321 871 376.\nOur Commitment to Transparency\nSalary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.\nThe actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.\nWant to know more? Please visit our FAQPag e.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.","description_format":"text","description_chars":3544,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-11T16:52:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/danfoss-customer-care-representative-mwd","json_url":"https://alion.io/job/danfoss-customer-care-representative-mwd.json","meta":{"generated_at":"2026-10-12T10:34:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16256,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":452335},"rest":"https://alion.io/mcp/rest/get_company?id=452335"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdanfoss-customer-care-representative-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdanfoss-customer-care-representative-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdanfoss-customer-care-representative-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/danfoss-customer-care-representative-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdanfoss-customer-care-representative-mwd"}]}