{"id":2288448,"url":"https://alion.io/job/danfoss-customer-service-representative","title":"Customer Service Representative","company":{"id":452335,"name":"Danfoss","domain":"danfoss.com","url":"https://alion.io/company/danfoss-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1615},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-11T16:06:24Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T03:22:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Impact You'll Make\nJoin our Customer Care team and play a key role in delivering a seamless customer experience for US and EMEA regions. You will manage customer orders end-to-end, ensure accuracy, and collaborate closely with internal teams, driving results the Danfoss way.\nWhat You’ll Be Doing\nTake end-to-end ownership of assigned orders/transactions from receipt to closure, ensuring accuracy, timeliness, and compliance with defined processes.\nEnsure adherence to service level expectations and maintain performance within agreed operational benchmarks.\nEnsure completeness and correctness of customer data and order inputs in ERP systems and relevant tools.\nEnsure a customer-centric approach by delivering timely and accurate order processing, contributing to a seamless customer experience.\nProactively identify and resolve potential issues impacting order fulfilment and customer satisfaction.\nDemonstrate openness to feedback and align with organisational expectations and process standards.\nActively work on feedback received and continuously improve performance and professional conduct.\nAdhere to organisational policies, including attendance, working hours, and communication protocols.\nEnsure compliance with defined processes, systems, and guidelines as communicated by the organisation.\nIdentify process improvement opportunities and contribute to enhancing operational efficiency and reducing errors.\nMaintain up-to-date process knowledge and ensure adherence to standard operating procedures (SOPs).\nWhat We're Looking For\nGraduate with 2-4 years of experience in Support functions or order management.\nWorking knowledge of SAP / Salesforce and MS Office.\nStrong communication skills and attention to detail.\nFlexibility to work in US shifts and handle change confidently.\nPositive mindset with a willingness to learn and grow.\nWhat You'll Get from Us\nWe promote from within and support your learning with mentoring, training, and access to global opportunities.\nYou’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.\nWe strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. \nYou’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about-we think they’re pretty great.\nReady to Make a Difference?\nIf this role excites you, we’d love to hear from you! 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