{"id":2970491,"url":"https://alion.io/job/danfoss-engineer-customer-quality-2","title":"Engineer, Customer Quality","company":{"id":452335,"name":"Danfoss","domain":"danfoss.com","url":"https://alion.io/company/danfoss-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Utica, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":140000,"period":"year","method":"role_country_seniority_unknown","sample_n":14270},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T02:07:37Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T18:49:52Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Impact You'll Make\nLeads customer quality support, complaints, containment, corrective actions, 8D responses, customer communication, issue prevention, and customer quality metrics for liquid-cooling components manufactured or distributed from Utica.\nThis role represents the customer impact inside the site and drives disciplined closure of quality issues affecting liquid-cooling performance, delivery confidence, traceability, packaging, labeling, cleanliness, leak/pressure integrity, and productconformance.\nWhat You’ll Be Doing\nEssential Duties and Responsibilities\nLead customer quality investigations, containment actions, risk assessments, corrective actions, and customer response preparation. \nCoordinate sorting, replacement/recovery actions, inventory checks, shipment holds, field risk assessments, and internal/external communication. \nUse structured problem-solving methods, including 8D, 5 Why, fishbone, fault tree, or A3, to identify root cause and prevent recurrence. \nAnalyze customer complaint trends, defect data, field issues, returns, warranty information, and recurring quality risks. \nSupport customer audits, visits, quality reviews, scorecards, performance reporting, and launch readiness reviews. \nWork with Operations and Engineering to verify containment effectiveness, process changes, work instruction updates, and training completion. \nPartner with Supply Chain and Distribution teams to address shipping errors, packaging damage, labeling issues, traceability gaps, or mixed material concerns. \nPrepare clear customer communication packages with timelines, data, interim actions, root cause, corrective actions, and effectiveness evidence. \nMaintain customer complaint records, corrective action status, response timing, evidence files, and lessons learned. \nEscalate urgent customer-impacting risks to site leadership with containment status and decision needs. \nSupport preventive actions through trend analysis, layered audits, process audits, and feedback into PFMEA/control plan updates. \nPromote a customer-focused culture that treats each complaint as an opportunity to improve process reliability. \nWhat We're Looking For\nQualifications\nBachelor's degree in engineering, quality, manufacturing, or a related technical discipline required. \nCustomer quality, quality engineering, manufacturing engineering, supplier quality, or process engineering experience preferred. \nExperience with 8D, corrective action, containment, customer communication, audits, and manufacturing quality systems preferred. \nExperience with fluid conveyance, thermal management, automotive, electronics, HVAC/R, industrial, or other high-reliability products preferred. \nTechnical Requirements\nTechnical understanding of customer quality processes, complaint handling, containment, risk assessment, corrective actions, 8D responses, and issue prevention. \nAbility to analyze customer complaints, defect data, field issues, returns, warranty information, recurring trends, and quality system records. \nExperience coordinating containment, sorting, recovery actions, root cause analysis, permanent corrective actions, and customer communication packages. \nWorking knowledge of structured problem solving, quality tools, process controls, inspection methods, customer audit/support expectations, and traceability. \nAbility to partner with Operations, Engineering, Supply Chain, Distribution, and site leadership to resolve customer-impacting quality issues with urgency. \nWhat You'll Get from Us\nWe promote from within and support your learning with mentoring, training, and access to global opportunities.\nYou’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.\nWe strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. \nYou’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about-we think they’re pretty great.\nReady to Make a Difference?\nIf this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.","description_format":"text","description_chars":4515,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Motors, Drives & Motion Control","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-21T02:07:37Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.836,"p_room":0.9,"age_days":3,"expected_fill_days":6,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/danfoss-engineer-customer-quality-2","json_url":"https://alion.io/job/danfoss-engineer-customer-quality-2.json","meta":{"generated_at":"2026-10-24T19:29:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28557,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":452335},"rest":"https://alion.io/mcp/rest/get_company?id=452335"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdanfoss-engineer-customer-quality-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdanfoss-engineer-customer-quality-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdanfoss-engineer-customer-quality-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/danfoss-engineer-customer-quality-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdanfoss-engineer-customer-quality-2"}]}