{"id":2288794,"url":"https://alion.io/job/danfoss-engineer-field-service","title":"Engineer, Field Service","company":{"id":452335,"name":"Danfoss","domain":"danfoss.com","url":"https://alion.io/company/danfoss-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4949},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T16:52:14Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T03:22:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Impact You'll Make\nThe Field Service Engineer is the technical field-evidence and authorized service owner for assigned customer issues. The role prepares for and conducts onsite or remote technical investigations, documents installation and operating conditions, collects reliable evidence, performs authorized diagnostics or service actions, and delivers objective field reports to support claim handling, root-cause analysis, corrective action, and customer recovery.\nThe FSE represents the company professionally at customer locations and must communicate verified observations clearly while avoiding unsupported conclusions or commitments. The role does not own the formal claim record, final customer claim closure, site root-cause approval, site corrective-action implementation, global QMS policy, or commercial settlement.\nWhat You’ll Be Doing\nPre-visit Preparation: Review the claim, product configuration, drawings, specifications, operating history, previous service activity, known issues, required tools, safety requirements, and investigation objectives before travel or remote support.\nCustomer Coordination: Coordinate access, timing, site requirements, contacts, equipment availability, operating conditions, and safety expectations through the FSE Manager, CCH case owner, Sales, or designated customer contact.\nSafety and Risk Assessment: Complete required pre-task and onsite risk assessments; follow customer and company safety requirements; stop work and escalate when conditions are unsafe or outside authorization.\nOnsite Investigation: Inspect the product, installation, interfaces, environment, controls, operating conditions, maintenance condition, and failure evidence using approved methods.\nTechnical Diagnostics: Perform measurements, functional checks, data-log review, controlled tests, troubleshooting, and fault isolation within approved technical and safety limits.\nEvidence Collection: Capture clear photographs, video, measurements, serial and lot data, configuration information, software or parameter versions, environmental information, witness statements, and other relevant facts.\nSample Management: Identify, label, protect, document, and coordinate shipment of failed parts, fluids, debris, components, or other samples while preserving traceability and chain of custody.\nAuthorized Service: Perform or support approved adjustment, repair, replacement, commissioning, or temporary restoration activities; document the exact work performed and resulting condition.\nCustomer Technical Communication: Explain observed facts, next steps, limitations, and required follow-up clearly and professionally; avoid assigning blame or presenting unverified root cause as fact.\nField Reporting: Submit timely, factual, and complete field reports that distinguish observations, measurements, customer statements, analysis, hypotheses, actions performed, and open questions.\nTechnical Support to Investigation: Support Site Quality and Engineering with follow-up questions, test planning, evidence interpretation, reproduction attempts, and verification of corrective actions in the field.\nEscalation: Immediately escalate potential safety concerns, widespread failure, unauthorized changes, severe application mismatch, recurring defects, product misuse that may create risk, or conditions likely to affect additional customers.\nTools and Calibration: Maintain assigned tools, diagnostic equipment, software, calibration status, documentation, and readiness for deployment.\nKnowledge Sharing: Share field lessons, recurring observations, serviceability concerns, and effective diagnostic practices with FSE peers and relevant quality and engineering teams.\nExpense and Travel Compliance: Manage travel, time reporting, expenses, customer-site conduct, confidentiality, and company property in accordance with policy.\nWhat We're Looking For\nQualifications\nBachelor’s degree in mechanical, electrical, industrial, manufacturing, systems, mechatronics, or another relevant engineering discipline; an associate degree with substantial directly relevant technical experience may be considered.\nTypically three or more years of experience in field service, application engineering, product engineering, quality engineering, maintenance, commissioning, manufacturing, or industrial troubleshooting.\nDemonstrated ability to troubleshoot complex equipment and communicate effectively with customer operators, technicians, engineers, and leaders.\nExperience working independently at customer sites and managing changing priorities is preferred.\nValid driver’s license and ability to meet domestic and international travel requirements, where applicable.\nTechnical Requirements\nStrong troubleshooting and evidence-collection skills across the assigned product and application portfolio.\nAbility to read and interpret drawings, specifications, schematics, wiring diagrams, piping diagrams, control logic, installation manuals, and technical procedures as applicable.\nAbility to use common mechanical, electrical, hydraulic, pneumatic, thermal, dimensional, or data-acquisition tools relevant to the product portfolio.\nWorking knowledge of 8D, 5-Why, cause-and-effect analysis, fault isolation, failure analysis, and corrective-action verification.\nAbility to prepare clear technical reports with photographs, measurements, data, findings, actions, and open items.\nWorking knowledge of field safety practices, risk assessment, lockout/tagout, electrical and mechanical hazards, and required PPE.\nProficiency with standard office tools, service systems, remote collaboration tools, diagnostic software, and mobile documentation tools.\nKey Interfaces\nCustomer operators, maintenance teams, engineers, quality personnel, and site leadership\nFSE Manager and other Field Service Engineers\nCustomer Claims Handling case owners and CCH leadership\nSite Quality, Manufacturing, Operations, Product Engineering, Design Engineering, Application Engineering, and Manufacturing Engineering\nSales, Account Management, Product Management, Supply Chain, Warranty, Global Quality, and EHS\nSuccess Measures\nResponse time and readiness for priority field assignments\nTimeliness, accuracy, and completeness of field reports\nEvidence quality and acceptance by Site Quality and Engineering\nFirst-visit effectiveness and reduction in avoidable repeat visits\nSafe execution and compliance with technical authorization limits\nCustomer feedback regarding professionalism, clarity, and technical support\nQuality of sample traceability and chain of custody\nContribution to faster root-cause determination, effective corrective action, and shared field learning\nKey Competencies\nTechnical curiosity and disciplined troubleshooting\nObjective observation and evidence-based thinking\nCustomer focus and professional presence\nClear verbal and written communication\nIndependence, adaptability, and sound judgment\nSafety awareness and willingness to stop unsafe work\nOrganization, documentation, and follow-through\nCollaboration across cultures, functions, and levels\nWhat You'll Get from Us\nWe promote from within and support your learning with mentoring, training, and access to global opportunities.\nYou’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.\nWe strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. \nYou’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about-we think they’re pretty great.\nReady to Make a Difference?\nIf this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.","description_format":"text","description_chars":8079,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-11T16:52:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-12T04:47:10Z"},"pay":null,"html_url":"https://alion.io/job/danfoss-engineer-field-service","json_url":"https://alion.io/job/danfoss-engineer-field-service.json","meta":{"generated_at":"2026-10-12T04:47:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7438,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":452335},"rest":"https://alion.io/mcp/rest/get_company?id=452335"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdanfoss-engineer-field-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdanfoss-engineer-field-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdanfoss-engineer-field-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/danfoss-engineer-field-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdanfoss-engineer-field-service"}]}