{"id":2288103,"url":"https://alion.io/job/danfoss-senior-professional-service-manager-wan","title":"Senior Professional, Service Manager WAN","company":{"id":452335,"name":"Danfoss","domain":"danfoss.com","url":"https://alion.io/company/danfoss-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":100,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Apodaca, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5018},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-11T15:23:39Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-11-05T01:11:20Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"The Impact You'll Make\nJoin Danfoss as a Service Manager, Wide Area Network (WAN) and play a key role in delivering reliable, high-performing network services that connect our global business. Based in Apodaca, Mexico, this on-site position is critical to ensuring a seamless user experience across our WAN environment.\nYou will own service performance, drive continuous improvement, and collaborate with internal teams and external providers to ensure stable, secure, and efficient network operations. Your work will directly support business continuity and help teams stay connected and productive.\nThis is an opportunity to combine technical understanding, service leadership, and stakeholder engagement to shape the future of network service delivery in a global organization focused on innovation and sustainability.\nWhat You’ll Be Doing\nLead WAN service delivery activities to ensure reliable performance and a seamless user experience.\nCoordinate cross-functional teams and external partners to resolve service issues and restore business operations efficiently.\nMonitor service metrics and performance indicators to identify trends and drive measurable service improvements.\nManage critical incidents and technical changes while ensuring clear stakeholder communication and governance compliance.\nDrive continuous improvement initiatives that increase service availability, stability, scalability, and operational efficiency.\nWhat We're Looking For\nExperience managing IT or network services with accountability for service performance and customer satisfaction.\nStrong knowledge of ITIL practices and service management processes.\nAbility to coordinate multiple stakeholders and providers in complex operational environments.\nUnderstanding of network operations, service levels, KPIs, availability, and service performance management.\nStrong communication, problem-solving, incident management, and stakeholder engagement skills.\nWhat You'll Get from Us\nWe promote from within and support your learning with mentoring, training, and access to global opportunities.\nYou’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.\nWe strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. \nYou’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about-we think they’re pretty great.\nReady to Make a Difference?\nIf this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.","description_format":"text","description_chars":2949,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Networks","Home Appliances","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-11T15:23:39Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.62,"p_room":0.35,"age_days":23,"expected_fill_days":9,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/danfoss-senior-professional-service-manager-wan","json_url":"https://alion.io/job/danfoss-senior-professional-service-manager-wan.json","meta":{"generated_at":"2026-11-05T01:37:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2042,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":452335},"rest":"https://alion.io/mcp/rest/get_company?id=452335"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdanfoss-senior-professional-service-manager-wan"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdanfoss-senior-professional-service-manager-wan"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdanfoss-senior-professional-service-manager-wan"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/danfoss-senior-professional-service-manager-wan\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdanfoss-senior-professional-service-manager-wan"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2288103}},{"tool":"search_jobs","arguments":{"company":"danfoss.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2288103},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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